Supermarket/Grocery

Chicago – In many cases retailers have to come to expect “job-hoppers” who frequently change jobs, but in many cases they also avoid them. More than half of 182 retail hiring managers and human resource professionals (54%) polled in a recent CareerBuilder survey said they have hired a job-hopper and more than one-third (36%) said they have come to expect workers to job-hop.

Amazon.com took second place overall and was the highest-ranked retailer in the 2014 Temkin Customer Service Ratings, which rates 233 companies across 19 industries with 10,000 U.S. consumers. Other retailers in the top 12 include Chick-fil-A, Publix, H-E-B, Starbucks, Costco, QVC, and Trader Joe's.

Retailers with the most improvement over last year's ratings are Apple Store, KFC, and Food Lion. Ace Hardware and Staples saw their Temkin Customer Service Ratings fall by 15 points or more between 2013 and 2014: No retailers placed at the bottom of the rankings.

By Sandy Skrovan, U.S. Research Director, Planet Retail

On Target's Q1 results, Sandy Skrovan, U.S. Research Director at Planet Retail, comments:

"Don't expect a lot from Target this quarter. The data breach and subsequent fallout - including leadership turnover and ongoing shopper trust issues - weigh like an albatross around the retailer's neck. Besides dealing with internal issues, some broader retail metrics don't bode well for Target either, suggesting another disappointing quarter is on the cards."

Sprouts Farmers Market has appointed Nancy LaMons as chief human resources officer.

LaMons was most recently as chief people officer at the Fiesta Restaurant Group. Previously, LaMons held senior positions at J.C. Penney and PepsiCo. LaMons has a bachelor’s degree in finance, an MBA with an emphasis on human resources, labor and industrial relations, and an Ed.M. with an emphasis in organization and leadership development.

By Kellie Peterson, Director of Marketing at iinside

The supermarket business has never been more competitive than it is today. In any given geographic location, supermarkets compete with traditional rivals including local, regional, national and international stores, as well as farm shares, farmer’s markets, and specialty retailers. Big-box retailers are, of course, also getting into grocery, and then there’s the increasing threat of online retailers.

Boulder, Colo. - Trader Joe’s is North America’s favorite grocery retailer based on satisfaction. A study of more than 6,200 consumers by Market Force Information, also found that Publix and Aldi were ranked second and third.

Austin, Texas - Whole Foods Market earned the top spot in Greenpeace’s annual seafood sustainability ranking of U.S. supermarkets, claiming both the highest overall score and the strongest sustainable seafood policy. Whole Foods Market has been ranked first for the last two years in a row.

Minneapolis - Peter Glusker has joined Target as senior VP, new business integration and operations, effective May 19. In this role, Glusker will lead the integration of new acquisitions into Target and develop strategies that ensure a consistent and great guest experience.