Mass Merchant

If traditional supermarket retailers want to become online destinations for grocery, they need to step up their digital shopping experiences.   In fact, shoppers rated their overall satisfaction ordering food and grocery items online highest with Amazon (4.63 on a five-point scale where five is highest), followed by Walmart (4.41). Supermarkets/food stores trailed behind with a rating of 4.32.  

Overall positive economic conditions will propel retail sales online as well as of offline this coming holiday season.   That's according to a report by Forrester, which predicts that U.S. online holiday sales will grow 12% to reach $129 billion in 2017, compared to $115 billion last year. Offline holiday sales will inch up 0.3%, to reach $549 billion in 2017.  

PREIT announced that it has fully leased the space vacated by Sears at Magnolia Mall, nine months after the store closed shop at the Florence, South Carolina, property.   Burlington opens in a 46,000-sq.-ft. space there this week. It will be joined by HomeGoods (20,000 sq. ft.) and Five Below (8,500 sq. ft.) in the spring. Also slated to open at that time is a 20,000-sq.-ft. H&M store.  

Nearly all shoppers will be shopping a variety of channels this holiday season.   Ninety-six percent of shoppers plan to make a purchase from a retailer who has both a physical and an online presence, with 40% of them buying online and picking up in-store, according to a report by the International Council of Shopping Centers. And 81% of those shoppers plan to make additional purchases when collecting their item(s).  

Walmart and Target are among the companies pressuring political leaders to find a solution for the roughly 800,000 immigrants known as “Dreamers.”  

To work in retail is to accept the inevitability of déjà vu. But what returns is often never quite the same, as can be seen in the current struggle by many shopping malls to generate enough traffic to remain viable. Let me take you back to the days of my initiation to retail in New Orleans (site of next week’s National Retail Tenants Association conference), when malls began rising in former fields and woodlands and store owners in all regions struggled to manage the change.  

Walmart is bucking the holiday hiring trend again this year.    Unlike other competitors that are hiring thousands of temporary workers to service shoppers during the holiday season, the discount giant plans to offer extra hours to its current associates. These shifts will staff traditional roles like cashier and stocker, and newly created technology-empowered positions, such as personal shoppers and Pickup associates, according to Walmart.  

American Eagle Outfitters is entering an emerging global retail market.   The teen retailer is preparing for its debut in India. American Eagle’s expansion will be supported through a multi-year license agreement with the Aditya Birla Group. The Indian conglomerate has an extensive retail portfolio, as well as strong digital and omnichannel capabilities.    The first stores are expected to open in Mumbai and Delhi in Spring 2018.