Mass Merchant

Westlake Village, Calif. -- Hhgregg ranks highest in appliance retailer customer satisfaction, followed by Lowe’s, according to the J.D. Power 2014 Appliance Retailer Satisfaction Study. The survey found that a knowledgeable sales staff providing a prompt, courteous and engaging customer service experience helps drive satisfaction with home appliance retailer.

RPM International’s Rust-Oleum Group has acquired Krud Kutter, a marketer of specialty cleaning products for both residential and industrial markets. The terms of the transaction were not disclosed.

Krud Kutter specializes in problem-solving cleaners and removers, which are, according to the company, water-based, biodegradable, nontoxic and VOC compliant. The brand is sold across the country in home centers, hardware stores, mass merchants and industrial supply outlets.   

San Francisco - Shopper traffic declined 9% in June, compared to the same month the previous year, as vacations, holidays, and record-breaking World Cup viewership cannibalized time spent on shopping-related activities. According to data from in-store analytics provider Euclid, despite the reduced traffic, high levels of consumer confidence boosted shoppers’ spending habits with .2% growth year-over-year in general merchandise, apparel, furniture and other (GAFO) retail sales

Orlando, Fla. -- Nordstrom announced plans to shutter its store in the Florida Mall Orlando, Florida. Originally opened in 2002, the store will close its doors on August 16, 2014.

Bentonville, Ark. – Wal-Mart Stores Inc. is reportedly seeking to keep files regarding an internal probe of possible bribes paid to Mexican officials to aid real estate deals out of the hands of investors. According to Bloomberg, Wal-Mart is arguing in a case before the Delaware Supreme Court that the files in question are protected by attorney-client privilege.

Sales and marketing services leader Crossmark unveiled a first-of-its-kind collaboration center on July 10 just steps from Walmart’s Bentonville, Arkansas, headquarters. The new facility offers the retailer and its trading partners a wide range of joint business planning, shopper insights and store execution capabilities.

Hoffman Estates, Ill. -- Sears Holdings is extending its Shop Your Way membership program with a major expansion of its rewards program with the addition of more than 50 brand-name partners. Once the exclusive membership program of Sears, Kmart and Lands' End, Shop Your Way will not include more partners in more categories.

Plano, Texas - Rent-A-Center, Inc. has named Aubyn Thomas as VP marketing. With more than 15 years of leadership experience in brand strategy and customer-relationship management, Thomas recently served as VP consumer marketing at Lowe’s Home Improvement, where she was responsible for delivery of all consumer and professional marketing programs.

Earlier in her career, Thomas held leadership positions with organizations such as Macy’s, Caesars Entertainment, Bank of America and Lenscrafters Retail Group.