eCommerce

Charleston, S.C. -- January post-holiday sales will plunge to some of the lowest levels in years thanks to a surge in credit card spending over the Christmas season, according to consumer research firm America’s Research Group (ARG).

"Now that those credit card bills are hitting mailboxes, shoppers will cut back in a very significant way relative to January and February of the last few years," said Britt Beemer, chairman, ARG.

New York City – Due to the holiday rush, Chain Store Age has extended the deadline for its 30th annual Retail Store of the Year Design Competition. Deadline submission is Tuesday, January 3, 2012.

Eligible projects are those completed between November 2010 and December 2011. Chain Store Age invites design firms, retailers architects, and suppliers to submit entries,

Twenty-one competition categories are featured, ranging from supermarkets and discount/mass merchants to specialty stores and pop-up stores.

The analysts at Morningstar combed through 330 consumer sector companies and came up with a list of 10 names that comprise the firm’s new “Consumers’ Choice List. 

New York City -- Sears Holdings Corp. hired Ron Boire, the former president and chief executive of Brookstone Inc. to lead its merchandising and retail stores for both the Sears and Kmart brands. Prior to Brookstone, Boire served as president, U.S. Toys, North America for Toys “R” Us from 2006 to 2009, where he was in charge of merchandising, marketing and operations

"We are in the midst of a transformation of our business, from top to bottom...," Sears CEO Lou D'Ambrosio said in a statement on Tuesday.

New York City -- Sears has given store associates more than 5,000 Apple iPads and 11,000 iPod touches to track inventory and customer orders, Lou D’Ambrosio, CEO, Sears Holdings Corp., said in a Bloomberg report.

In the article, D’Ambrosio also took on critics who have complained that Sears has not invested enough in its stores. The chain is spending less than a quarter of the $8 a square foot that retailers typically invest to maintain stores, according to International Strategy & Investment Group, according to the report.

New York City -- Wall Street analysts expect retailers to report a healthy end to the holiday season, fueled by discounts, improved consumer sentiment and such tactics as extended hours and layaways, Reuters reported.

Twenty-two major chains, from Macy's Inc. to Costco Wholesale Corp, are likely to post an aggregate 4.3% increase in December same-store sales according to Thomson Reuters.

HOFFMAN ESTATES, Ill. — Sears Holdings hired Ron Boire as EVP and chief merchandising officer. Boire, who previously was president and CEO of Brookstone, will lead merchandising and retail stores for both the Sears and Kmart brands.  

He will work with our leadership team to better serve our customers and Shop Your Way Rewards Members by integrating their experiences across our stores, online, services, and mobile capabilities, the company said.

Ann Arbor, Mich. -- Survey results released Wednesday by customer experience analytics firm ForeSee found that Amazon has continued its trend of high customer service, while other online retail experiences suffered in 2011.

According to ForeSee’s annual Holiday E-Retail Satisfaction Index,
Amazon climbed two points to score 88 on the study’s 100-point scale, registering the highest score from any retailer in 14 consecutive studies.