eCommerce

TORONTO — Safeway and Wegman’s Food Markets ranked highest across all customer service elements, according to a survey by Empathica.

Empathica, a customer experience management solution-provider, polled more than 16,000 consumers, and found that operations and merchandise were the two most important elements in grocery shopping versus other elements such as promotions, people and technology.

New York City -- Tiffany & Co. said Thursday it plans to open a store in New York’s SoHo neighborhood in September 2012.

The 7,000-sq.-ft. store will occupy a space that combines two locations -- 97 Greene Street and 106 Wooster Street. 

The 2012 opening corresponds to Tiffany’s 175th anniversary of its founding on Lower Broadway in the 1850s.

New York City -- Frederick's of Hollywood said Wednesday it has named former Gap executive Don Jones as its president and COO. He will be charged with helping to revitalize the Frederick’s Hollywood brand on an international scale.

Jones, most recently a retail consultant, was senior VP of stores and operations for Gap, where led the rollout of the Gap Body line.

Ann Arbor, Mich. -- A Wednesday report by Detroit News said that Borders Group Inc. has appointed turnaround specialist Ojas Shah as its CFO to lead the company toward final liquidation.

Shah has been a director of Alix Partners, the firm providing financial restructuring and bankruptcy services to Borders.

Borders, which filed for Chapter 11 bankruptcy protection in February, is slated to close all stores effective Sunday, Sept. 18.

San Francisco -- Williams-Sonoma and Barclaycard announced Thursday a new co-branded Visa credit card and loyalty program, allowing cardholders to earn points redeemable for culinary-themed awards and enjoy a wide range of perks.

 

New York City -- Winick Realty Group announced that 1800mattress.com has leased its third Brooklyn location at 2417 Flatbush Avenue, one block from Kings Plaza in the Flatbush -- Ditmas Park neighborhood.

The 2,500-sq.-ft. store was formerly home to Jennifer Convertibles.

The new location is the retailer’s 52nd in the northeast from Virginia to New Hampshire.
 

Fairhope, Ala. -- Jacksonville, Fla.-based Regency Centers said it has leased retail space in Fairhope, Ala., to two new tenants.

Fairhope Cosmetic Dentistry leased 2,000 sq. ft. of medical office space and opened in August. Additionally, Roy Rose Jewelry has leased 2,000 sq. ft. of retail space and is slated to open in the middle of September.

The 84,740-sq.-ft. shopping center is anchored by Publix Super Market alongside national retailers such as Merle Norman and Iberia Bank.
 

Fort Worth, Texas -- Pier 1 Imports reported Thursday that second-quarter profit rose to $16.6 million, from $14.4 million a year earlier, matching Wall Street expectations.

Sales for the quarter increased 9.6% to $339.6 million, compared with $309.9 million in the year-ago quarter. Same-store sales increased 10.8%, boosted by higher traffic and average-ticket numbers.

Toronto, Ontario, Canada -- Safeway and Wegman’s Food Markets ranked highest across all customer service elements, according to a survey by Empathica.

Empathica, a customer experience management solution-provider, polled more than 16,000 consumers, and found that operations and merchandise were the two most important elements in grocery shopping versus other elements such as promotions, people and technology.

Orange, Calif. -- Indianapolis-based Simon Property Group said that its Block at Orange shopping center will officially be rebranded as The Outlets at Orange.

The new name will signify its distinction as the only outlet and value retail destination in Orange County, Calif. Among the new retail names at the center will be Nordstrom Rack and Esprit.