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  • Survey: J. Crew tops in June online customer service

    New York – J. Crew was ranked number one for overall online customer service in June 2014. According to monthly benchmark analysis from customer service analysis provider StellaService, J. Crew ranked first in phone support, 10th in email support and 12th in returns.

    J. Crew last topped the rankings in January, but is one of only six companies to remain within the top 25 since that beginning of the year.

  • Amazon to invest $2 billion in Indian operation

    Seattle – Amazon.com is making a serious bid to control the Indian e-commerce market with a planned $2 billion investment in its Indian operation. In a statement emailed to major U.S. media outlets, Amazon said it sees “huge potential” in India’s economy and e-commerce market.

  • Soft firearm and ammo sales affect Big 5’s Q2

    Big 5 Sporting Goods’ second-quarter results were affected by a continued reduction in demand for firearms and ammunition. The company also pointed to general softness in the overall consumer environment, adding that the calendar shift of the Easter holiday had a small but unfavorable impact on sales.

  • Wegmans plans 10 new stores

    Rochester, N.Y. – Wegmans Food Markets Inc. plans to open 10 new stores in the Northeast and mid-Atlantic regions. The stores include one in Maryland, two in Massachusetts, two in New Jersey, one in Pennsylvania, and four in Virginia.

  • Leveraging In-Store Location-Based Services and Customer Engagement

    By Bill Davis, Director, MB&G Consulting

    For much of the last year, traditional brick-and-mortar retailers have been mired in a slump. Not only was last holiday season the toughest in several years, the consumer discretionary sector, which includes retail, was the only one of the 10 macro S&P sectors to be in the red for the first half of 2014. As a result, retail is widely perceived to be in a funk.

  • Whole Foods launches construction in Shererville, Indiana

    Chicago — Regency Centers announced the groundbreaking of a new 40,000-sq.-ft. Whole Foods Market, located 25 miles from downtown Chicago in Schererville, Indiana.

    The new store, situated in The Shops on Main shopping center, is projected to open in fall 2015. Current tenants include Homegoods, Gordmans, Ross Dress for Less, and DSW Designer Shoe Warehouse.

  • Brand Keys: Back-to-school spending to rise 9%

    New York - Households with school-aged children (pre-school through 12th grade) plan to spend more this year on back-to-school necessities with a predicted increase of 9 % for an average spend of $655, according to the 15th annual survey conducted by Brand Keys.

    Average anticipated spending in all major back-to-school categories reflect higher levels from 2013:

    Clothing: $348 (+16%)
    Shoes (athletic & dress) $127 (+15%)
    Supplies $ 89 (+13%)
    Computers/Electronics/
    Tablets/Smartphones: $213 (+12%)

  • Crocs names Reebok exec VP of North America retail

    Niwot, Colo. -- Claire Fahie-Conley, VP of U.S. retail for Reebok, has been appointed Crocs' VP of retail for North America. In this role, Fahie-Conley will be responsible for overseeing all aspects of the retail footprint in North America, including the entire fleet of full-price and outlet stores.

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