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eCommerce

  • AmEx Survey: Lots more holiday shopping left—and get ready for a busy Dec. 26

    Going into the final stretch of the holiday season, a majority of Americans are far from finished with their holiday shopping.

    Seventy-three percent (73%) plan to shop last minute (vs. 79% in 2014), as most wait to find the best deals (44% vs. 46% in 2014), according to the latest American Express Spending & Saving Tracker.

    Other reasons consumers are shopping last minute include trying to save up until they have enough money (22%, on par with 2014) and difficulty finding the time to shop (20% vs. 16% in 2014).

  • The dark — and costly — side of holiday returns

    Return fraud during the holidays is a growing problem for retailers—and also an extremely expensive one.

  • Study: Omnichannel experience has a ways to go

    Retailers need to improve several aspects of their omnichannel customer engagement strategies if they want to truly satisfy customers.

  • Gillette takes aim at Dollar Shave Club

    Dollar Shave Club has been a thorn in Gillette’s side since launching its disruptive subscription business model.

  • Newegg walks the personalization talk

    Holiday shoppers who need a friendly ear while looking for products online may want to check out Newegg.com.

  • Study: Most holiday shoppers check out this retailer

    Close to nine in 10 consumers will take a look at one specific retailer before making a holiday gift purchase.

    According to a survey of 3,000 U.S. consumers by marketing platform provider BloomReach, 87% of respondents will comparison shop at Amazon.com before buying a gift. This frequency of product searches is paying off for Amazon, as 73% of respondents said they will buy from Amazon and 71% will spend more than a quarter of their holiday budgets on Amazon.

  • Get ready for 'Super Saturday'

    Shoppers are expected to turn out in droves this coming Saturday (“Super Saturday”) and also on Sunday, the last weekend before Christmas.

  • The dark — and costly — side of holiday returns

    Return fraud during the holidays is a growing problem for retailers—and also an extremely expensive one.

  • Study: Holiday delivery performance worsens

    Delivery performance in the first half of December may land many providers on the naughty list.

    According to analysis of what more than 130,000 shoppers said in surveys about on-time deliveries of their full orders between Dec. 1 - Dec. 15 by Bizrate Insights, a division of Connexity, time is not on their side.

    Bizrate Insights data indicated on-time delivery rate went from 93.3% on Tuesday, Dec. 1 to 89.9% on Tuesday, Dec. 15. There were small day-over-day spikes in on-time delivery rate on Saturday, Dec. 5, Tuesday, Dec 8 and Friday Dec. 11.

  • Rite Aid Q3 revenues up 21.8%, calls special meeting to decide WBA merger

    Rite Aid on Thursday reported revenues of $8.2 billion, up 21.8%, for its fiscal third quarter ended Nov. 28, 2015.
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