Discount Store

By Kirsten Early, Partner and Director of Retail, SRSA Commercial Real Estate

Customer satisfaction with retail is on the decline for the first time in four years, according to a report by the American Customer Satisfaction Index (ACSI).

The report says brick-and-mortar retail show weakening or flat customer satisfaction, while Internet retail is up from a year ago.

Ann Arbor, Mich. - Customer satisfaction with retail is down for the first time in four years. According to a report by the American Customer Satisfaction Index (ACSI), all brick-and-mortar retail categories show weakening or flat customer satisfaction for the fourth quarter of 2014.  Internet retail satisfaction, however, is up from the same quarter in 2013.

Target Corp. is reportedly localizing the assortments at its smaller-footprint Target Express stores to a high degree.

The Minneapolis-St. Paul Star Tribune reported that since opening its first Target Express in the Dinkytown neighborhood of Minnesota in summer 2014, the discounter has carefully considered local customer demographics when stocking shelves.

Minneapolis – Target Corp. is reportedly localizing the assortments at its smaller-footprint Target Express stores to a high degree.  The Minneapolis-St. Paul Star Tribune reported that since opening its first Target Express in the Dinkytown neighborhood of Minnesota in summer 2014, the discounter has carefully considered local customer demographics when stocking shelves.

Brampton, Ontario — Shoppers Drug Mart, which was acquired by grocer Loblaw nearly a year ago, is testing the sale of fresh foods in select locations, according to published reports.

Tapping into Loblaw’s strengths and expertise, the Canadian pharmacy retailer is piloting the sale of fresh food in six locations, including fresh produce and meats.

Retail sales will accelerate in 2015 and grow at the fastest pace since 2011, according to a recent forecast from the National Retail Federation.

The trade group said Retail sales (excluding automobiles, gas stations, and restaurants) will increase 4.1% in 2015, up from 3.5% in 2014. The increase would mark the biggest annual growth since 2011 when retail sales for the year increased 5.1%. Non-store sales in 2015 are expected to grow between 7% and 10%.

Minneapolis – Although 550 Target Canada headquarters employees are being laid off as Target Corp. prepares to shut down its Canadian venture, the number one person will remain employed. According to the Minneapolis-St. Paul Business Journal, Target Canada president Mark Schindele will return to the company’s U.S. operation and assume a new position of senior VP of retail properties.