Department Store

The National Retail Federation will honor Jim Sinegal, Costco co-founder and board member, with its Gold Medal Award during Retail’s BIG Show.

Additionally, NRF has named South Korea’s Lotte Shopping as the International Retailer of the Year. Shin Heon, president and CEO of the company, will accept the award. Nike has been named Retail Innovator of the Year, and Half Price Books’ EVP and chief strategy officer Kathy Doyle Thomas has been selected as 2014’s Silver Plaque recipient.

Atlanta – Havertys reported partial financial results for the fourth quarter and fiscal year 2013, with sales for the fourth quarter increasing 7.6% to $196.2 million, compared with $182.3 million for the fourth quarter of 2012. On a same-store basis, sales for the quarter increased 9.5%.

Sales for the 12 months of 2013 totaled $746.1 million, compared with $670.1 million in 2012, representing an increase of 11.3%. On a same-store basis, sales increased 11% for the 12 months.

Los Angeles — The retail availability rate fell 70 basis points in 2013, reaching 12% and reflecting continued net absorption gains, according to a report from CBRE. The rate fell 30 basis points in the fourth quarter, which matches the momentum of the first half of 2013 after a flat third quarter.

Ann Arbor, Mich. – Amazon.com and L.L. Bean tied for the highest company-level customer satisfaction scores during the 2013 holiday season. According to the ForeSee Experience Index: 2013 U.S. Retail Edition, Amazon and L.L. Bean both scored 90, while Priceline had the lowest company-level satisfaction score (75) of 100 top retailers included in the Index.

The study offers a comprehensive view of satisfaction at the company-level and across every applicable sales channel including store, contact center, web and mobile.

While we wait for all of the official numbers to come in from the 2013 holiday shopping season — a topic I’ll address in a future column — I thought this might be a good time to expand on one of the points I made about retail downsizing in my 2014 forecast piece.

As the clicks and bricks went head-to-head in retail’s all-important holiday season, the “clicks” had already won the 2013 race to build new warehouse and distribution facilities. Winning the overall retail race is quickly becoming about being first from dock to doorstep and satiating customer’s hunger for insta-delivery. This means having the right infrastructure, particularly supporting facilities, in place.

By Jay Henderson, Global Strategy Director, IBM Smarter Commerce

New York -- Uniqlo will continue its expansion in the United States by opening five stores this spring/summer, including its first-ever location in the greater Philadelphia metropolitan area.
 
The five new Uniqlo stores scheduled to open in spring/summer are: