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  • Barnes & Noble to spin off Nook business; misses on loss

    New York - Barnes & Noble Inc. plans to spin off its Nook e-reader unit as a separately traded public company from its retail operation by the end of the first quarter of fiscal 2016. The retailer made this decision as its consolidated net loss for the fourth quarter of fiscal 2014 shrank from $114.8 million to $36.7 million, missing Wall Street estimates.

  • Survey: L.L. Bean tops in online customer service for May

    New York - L.L. Bean had the overall best customer service performance in May, the second time the retailer has topped the list in the past three months. According to monthly benchmark analysis from customer service analysis provider StellaService, L.L. Bean’s performance was strong in nearly every area — fourth in phone, sixth in email, eighth in chat and fourth in returns/refunds.

  • Shopko Foundation names scholarship winners

    The Shopko Foundation has announced the recipients of its Shopko Teammate and Family Scholarships for the 2014-2015 school year. The foundation awarded $75,000 in scholarships to 30 students in 9 states.

  • Juicy Couture to close existing U.S. locations; open new store format in 2015

    New York -- Juicy Couture is closing its U.S. stores as it makes plans to debut a new retail store format in key high-traffic locations, including New York City, Los Angeles and Vancouver, in early 2015. The company expects to open 127 stores and in-store shops during the next five years in major cities across the globe.

  • Bed Bath & Beyond still on the mend

    The bad weather that hurt Bed Bath & Beyond during the fourth quarter may have abated, but the company’s sales still grew at a slower than expected pace during the first quarter and caused profits to come in toward the low end of expectations.

  • Summer Buzz

    Unlike most consumers, the retail industry doesn’t take a holiday in the summer. As we head into July, three very different retail companies are very much in the news. One has the industry all abuzz over who will be its next chief, while another has launched a pioneering employee initiative. And the newly appointed chief of the third wants to turn a cult L.A. brand into a global powerhouse. I’m fascinated by all three:

    •  Target: At press time, there is no clear front-runner to replace ousted CEO Gregg Steinhafel.

  • Study: Retailers dominate list of worst places to work

    Sausalito, Calif. - Retailers dominated a list of the worst companies in the U.S. to work, taking eight of the top 11 spots. According to a report from corporate review site Glassdoor.com, Books-A-Million is the worst company to work for in the U.S., with common employee complaints including low pay, high stress and limited promotion opportunities.

  • Maurices plans 15 new stores

    Duluth, Minn. – Specialty young women’s apparel store Maurices plans to open 15 new stores, including seven grand openings and eight reopenings, through the middle of July. The new stores include:

    Grand Openings:
    June 27: Lufkin, Texas at Lufkin Mall and Greensburg, Indiana, at Greensburg Crossing.
    July 4: Aurora, Colorado, at The Gardens on Havana.
    July 5: Hoffman Estates, Illinois, at Poplar Creek Crossing.

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