Department Store

New York - L.L. Bean provided the best overall customer service in August 2014. This marked the retailer’s fourth time topping Stella Benchmarks in customer service during 2014.

The retailer repeated its top performance from the previous month by ranking among the Top 25 in phone, email, shipping and returns. Nine companies that did not rank in the Top 25 overall for July earned a spot in August: Gap, Marc Jacobs, Burberry, Apple, Hewlett-Packard, Motosport, Microsoft, Brooks Brothers and Wayfair.

Sequential Brands Group has selected actress Paula Patton as the new face and brand ambassador for Ellen Tracy.

Patton's role as brand ambassador begins this November when she will spearhead a global initiative to commemorate women's contributions during the last 65 years. The partnership coincides with seasonal collections and campaigns and extends throughout 2015.

Following fourth quarter results that missed Wall Street expectations, Ascena Retail is looking ahead to fiscal 2015, which CEO David Jaffe said will see the continuation of a critical, multi-year investment to build the company’s omnichannel platform.

The company reported net earnings of $15.7 million, compared with $29.8 million in the year-ago period.

Dublin, Calif. - Ross Dress for Less will open a new store in Arizona on Oct. 11. The store is located in the Maryvale Plaza Shopping Center in Phoenix. This new opening is part of the retailer’s 2014 expansion program, totaling approximately 75 new locations during the year. 

Together, Ross Dress for Less and DD’s Discounts currently operate more than 1,300 off-price apparel and home fashion stores in 33 states, the District of Columbia and Guam.
 

Dublin, Calif. – DD’s Discounts, a division of Ross Stores Inc. will open its first store in Louisiana on Sept. 27. The store is located in the Westside South Shopping Center in Gretna.

Including this new location, DD’s Discounts will operate approximately 150 locations in 14 states and is on schedule to complete its expansion plan to open approximately 20 locations in 2014.

Mahwah, N.J. -- Ascena Retail Group Inc. on Monday reported fourth-quarter net earnings of $15.7 million, compared with $29.8 million in the year-ago period. Its results missed Wall Street expectations.

Revenues for the quarter were $1.18 billion, compared with $1.20 billion in the prior year. The company attributed the decrease challenging tween market conditions at Justice and inventory-related issues at Lane Bryant. Results were partially offset by positive comp growth at Maurices and Catherines and new store growth at Maurices.

Dublin, Calif. – DD’s Discounts, a division of Ross Stores Inc., will open a new store in Orlando on Sept. 27. The store is located in the Century Plaza. 

Including this new location, DD’s Discounts will operate approximately 150 locations in 13 states and is on schedule to complete its expansion plan to open approximately 20 locations in 2014. Together, Ross Dress for Less and DD’s Discounts currently operate more than 1,300 off-price apparel and home fashion stores in 33 states, the District of Columbia and Guam.

Woodbridge, Va. - Potomac Mills, an outlet and value retail shopping center in the Washington, D.C., area with more than 220 stores, is adding A|X Armani Exchange, Steve Madden, an outlet concept for Swarovski and a first-in-market location for Great American Cookies. Potomac Mills also recently added Factory Outlet, Kate Spade New York Outlet, Charlotte Russe and a first-in-state location for The Limited Outlet.