Department Store

Three very different retailers earned the top score in a survey of customer experience.   Ace Hardware, BJ's Wholesale Club, and QVC deliver the best customer experience in the retail industry, according to the 2017 Temkin Experience Ratings, an annual customer experience ranking of companies based on a survey of 10,000 U.S. consumers.   

A combination of sluggish mall traffic, a shaky sporting goods industry, and poorly performing merchandise took a toll on The Finish Line in the fourth quarter and fiscal 2016.  

Amazon’s fifth bookstore is open for business.   The online giant’s newest Amazon Books location, a 6,000-sq.-ft. space, opened its doors in Chicago’s Lakeview neighborhood on Tuesday, March 23 — its first location in the Midwest, according to CBS Chicago.   

The department store chain is putting a new spin on formalwear rentals.   Through its partnership with tuxedo rental startup The Black Tux, Nordstrom hopes to attract male millennials to its new formalwear showrooms in six stores, according to ReCode.  

Hy-Vee shoppers will soon be able to buy new clothes while they grocery shop.    Two Hy-Vee locations in Nebraska will soon feature F&F clothing boutiques through the Iowa-based retailer’s franchise agreement with the British clothing line owned by supermarket company Tesco, reported The Anchorage Press.  

Payless could be the newest retailer headed toward bankruptcy.   The struggling retailer could file for bankruptcy as soon as next week. In the meantime, Payless is already making plans to reorganize operations by shuttering stores, according to Bloomberg.   

The Pinnacle Nord du Lac Shopping Center on the north end of the world’s longest bridge — the Lake Pontchartrain Causeway — is adding about 30% to its size.   Property owner Cypress equities has begun construction on an 94,500 sq. ft. of GLA that will house new lifestyle retail and restaurants at the Covington, Louisiana, center that currently spans 327,000 ft.  

The baton has officially been passed at Macy’s.   Jeff Gennette has been named as the department store chain’s new CEO, succeeding Terry Lundgren, who will continue as executive chairman.   Gennette, who has served as Macy’s president since 2014, is Lundgren’s handpicked successor. Prior to becoming president, he was appointed Macy’s chief merchandising officer in 2009.