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Shoppers get e-satisfaction from luxury retailers
ANN ARBOR, Mich. — Luxury shoppers are more likely to use mobile channels when shopping but are slightly less satisfied with e-commerce overall, according to the Luxury E-Retail Satisfaction Index released by customer experience analytics firm ForeSee. Luxury brands have an aggregate score of 77 on the study's 100-point scale, falling just short of the average score of the top 100 online retailers overall (78).
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Shopko appoints president
Green Bay, Wis. -- Shopko announced that Jill Soltau has been promoted to the position of president and CMO.
Soltau joined Shopko in 2007 as SVP and GMM apparel and accessories. In 2009, she was promoted to EVP and CMO. Prior to joining Shopko, Soltau held several senior level positions in merchandising, planning and private brand at Sears and Kohl's department stores.