Convenience Stores

Target took the 21st spot out of a list of 46 retailers ranked for their customer service. Zappos.com took the top spot followed by Amazon.com and LL Bean. Walmart was ranked 27.

Other retailers in the top ten include Overstock.com (4), JCPenney (6) and Kohl's (7).

A monthly pricing survey conducted by Credit Suisse in December shows that Walmart remains the lowest price on a basket of 60 products across two major markets, Target is closer than ever and is actually less expensive for those who take advantage of the 5% Rewards program.

Canton, Mass. -- Dunkin' Donuts has signed agreements with four franchisees to develop 16 restaurants in Tampa, Orlando and Tallahassee over the next several years.

Dunkin' Donuts development throughout Florida is part of a steady and strategic growth strategy, which includes expanding in existing markets while entering new cities across the country.

This just sounds problematic. To better serve cash constrained customers and compete with dollar stores, the company wants to flow less expensive smaller pack sizes to stores during the middle and the end of the month when customers have less money while larger packs sizes would be on store shelves at those times right after customers have been paid.

ITASCA, Ill. -- Jewel-Osco, a Supervalu-owned company, announced that Keith Nielsen, Jewel-Osco president, has informed the company of his retirement effective at the end of the fiscal year (Feb. 28).

Nielsen’s successor will be Brian Huff, SVP specialty retail for Supervalu. Huff will transition into the position beginning Feb. 7. All operations and business strategies will continue as normal.

Bentonville, Ark. -- Less than three months after joining Walmart’s merchandising organization as an executive VP, Duncan Mac Naughton on Friday was elevated to the role of chief merchandising officer for the U.S. stores division.

Seattle -- Starbucks Corp. reported that its first quarter net income rose nearly 44%, beating expectations, to $346.6 million in the period ended Jan. 2. That's up from $241.5 million a year earlier. Although the company expects its base of customers to keep growing, it offered a tepid full-year forecast, saying higher commodity costs could eat into its profit.

Revenue rose nearly 8% to $3 billion. Same store sales rose 7%, driven by a 5% boost in traffic and 2% higher average transaction. The figure rose 8% in the United States and 5% abroad.

New York City -- Walmart Canada, a unit of Wal-Mart Stores, announced that it plans to open 40 additional supercenters in its upcoming fiscal year (which runs from Feb.1, 2011 to January 31, 2012). The company is investing approximately $500 million in the project, which also includes expanding, remodeling and relocating existing stores.

Although Walmart Canada did not disclose exact locations, it did reveal that it will enter two new new markets this year: the provinces of Quebec and Manitoba.