Convenience Stores

Supermarkets and fast-casual restaurant brands took the top positions in an annual ranking of customer experience. Publix, Chick-fil-A, and H-E-B earned top three positions in Temkin Group’s 2017 Temkin Experience Ratings, a cross-industry benchmark of customer experience. Publix had a score of 84%, closely followed by Chick-fil-A and H-E-B, which both scored 83% in the seventh annual rating.

Vestar has been retained as the property manager for Plaza Paseo Real, a grocery-anchored property in Carlsbad, California. With the addition of the 147,848-sq.-ft. center, Vestar will be managing more than 2 million sq. ft. or retail space in the San Diego area.   The center off Interstate 5 is anchored by Von's Pavilion and Cinépolis Luxury Cinemas and also houses Wells Fargo, Supercuts, GNC, Laseraway, and Tin Leaf Fresh Kitchen.   

In today’s competitive retail environment, no brand can afford to stay still.   Two top brands — one a national giant and the other a regional powerhouse — will give attendees at SPECS/2017 a behind-the-scenes look at how a brand can be reinvented through store design.   Cumberland Farms, a 600-store convenience store chain, will discuss how it is updating its locations with a sleek new design.   

InvenTrust Properties has acquired The Shops at Town Center in Germantown, Maryland for $53.6 million. The necessity-based property boasts a strong lineup of food and beverage tenants including Baja Fresh, Chipotle, and Zoe’s Kitchen.  

CVS Health on Thursday appointed 26-year company veteran Jonathan C. Roberts executive to the new position of executive VP and COO.     As COO, Roberts, who currently serves as president of CVS Caremark, the company's pharmacy benefit management business, will have responsibility for consolidating operational oversight across CVS Health's unique suite of assets.     

The asset disposition company A&G Realty has entered into a joint venture with a supermarket real estate veteran with the business proposition that better data analysis will help retailers be more proactive in managing real estate portfolios.  

Changes in the retail landscape call for changes in lease agreements, as well

With long-time anchors leaving malls, urgent care clinics moving into neighborhood centers, and online sellers applying pressure from all sides, retailers should take a new approach in structuring their lease agreements with property owners, say experts from both sides of the negotiations table.

Walmart has updated its mobile app with features that provide for paperless transactions for pharmacy and money services customers.   The upgrades will allow people using the chain’s pharmacies and money services to complete paperwork online via their smartphones and skip ahead of other customers when they get to the store by using new designated “express lanes” in those areas.