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Publix, Sam's Club, Hy-Vee earn top marks for customer service
WABAN, Mass. — Publix, Hy-Vee, H.E.B., Sam's Club, ShopRite, Aldi, Giant Eagle and JCPenney were among the highest-rated companies for customer service, according to new research from the Temkin Group.
Other companies earning top marks included Chick-fil-A, credit unions and Starbucks. Meanwhile, companies with the lowest ratings included Charter Communications, Time Warner Cable, Comcast, Citibank, Qwest, Cigna, and Bank of America.
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Costco international exec says chain looking to open stores in Europe
Issaquah, Wash. -- Costco Wholesale Corp.’s international executive VP James Murphy said Thursday that the warehouse club operator is pursuing a European expansion program.
Murphy told Bloomberg that Costco is “interested in investing in the obvious four -- Germany, Italy, France and Spain.” The company hasn’t decided which country would debut first and will probably open a store in the region “in the next couple of years,” Murphy said in the Bloomberg interview.