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Sam’s Club, Amazon top retail customer experience rankings
Waban, Mass. -- Sam's Club and Amazon.com deliver the best customer experience in the retail industry, according to the 2014 Temkin Experience Ratings, an annual ranking of companies based on a study of 10,000 U.S. consumers. Sam's Club and Amazon.com continue their reign as the highest-rated retailers for the third straight year, each earning an "excellent" rating.
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Men's Wearhouse deploys omnichannel initiative
A little more than a week since the Men's Wearhouse confirmed plans to acquire Jos. A. Bank, it is launching an omnichannel inventory program giving customers access to merchandise within its distribution center and its more than 900 retail locations from one spot.