Retail

As senior editor of Chain Store Age it is my pleasure to welcome you to the first edition of our new Customer Disruption e-newsletter. Every other Thursday, I will be presenting you with content from the Chain Store Age website and magazine highlighting how retailers are using technology to provide customers with the type of seamless, personalized shopping experience they have come to expect.

Seattle – Starbucks Corporation’s profit in the first quarter rose 25% to $540.7 million from $432 million in the year-ago period, better than analysts expected.

Revenue for the quarter ended Dec. 29, 2013 rose 12% to $4.24 billion from $3.79 billion. Same-store sales rose 5%, beneath Wall Street expectations of 5.9%.

Same-store sales in the Americas region also rose 5%, while analysts had expected a 6.4% increase.

The Michigan Retailers Association (MRA) said that Michigan's retail industry had a poor holiday shopping season thanks to damaging winter storms and “outdated government policies that favor out-of-state online companies.”

Retailers posted only a 0.1% average increase over last holiday season, according to the Michigan Retail Index, a joint project of MRA and the Federal Reserve Bank of Chicago.

Minneapolis – The Tile Shop is expanding its presence in the Dallas-Fort Worth metro area with a new store in Southlake, Texas. The new 18,615-sq.-ft. Southlake location is The Tile Shop’s third store in the Dallas-Fort Worth Metroplex (including stores in Plano and Dallas), and the company’s fifth store in Texas (Dallas, Plano, Southlake, Austin, San Antonio).

Canton. Mass. – Dunkin’ Donuts has signed a multi-unit store development agreement with existing franchise group, OKD Holdings, to develop 13 new restaurants throughout Oklahoma City. The first of the planned restaurants will open in 2015.

Together, this team led by second generation Dunkin' Donuts franchisee Misha Goli and his partners will manage and oversee the company's daily operations for each restaurant. Goli currently owns four restaurants throughout Oklahoma City.

February 2014 is projected to be the coldest in four years and drier than last year for the U.S. as a whole. Much colder year-on-year trends will be widespread at the start of the month, especially across the Central U.S. The axis of colder temperatures shifts to the Northern Tier of the U.S. by the second week of the month. Much colder trends early in the month will help to clear remaining winter merchandise. A taste of spring arrives in the Deep South in retail week three, making this a favorable time for categories such as sun care, apparel and cold beverages.

Madison, Wis. – Target Corp.’s data security breach has already cost all credit unions between $25 million to $30 million. Those numbers are expected to rise in coming weeks as more of the cooperative financial institutions report their costs and as fraud losses are incurred down the road, according to preliminary results of a survey of credit unions by the Credit Union National Association (CUNA).

Toronto -- The HBC Department Store Group announced the launch of a new mobile shopping application for both its Hudson’s Bay and Lord & Taylor divisions that allows customers to instantly buy products seen in print by simply scanning an image.

HBC is partnering with Pounce, a mobile app that turns static print ads into instant digital storefronts by enabling customers to scan product images and complete a purchase in less than 30 seconds. It provides a secure, one-tap checkout, integrating with the retailer’s existing e-commerce system