Retail

Omaha, Neb. - Department store retailer Gordmans has implemented Oracle Retail solutions to improve the customer experience and deliver on its advertised promise that shoppers will find “something unexpected” with each store visit. Using Oracle Retail software, Gordmans is streamlining the supply chain that supports its expansion throughout the Midwest.

Los Angeles -- The Coffee Bean & Tea Left said that Bill Robards has joined the company as VP of store development. He will be responsible for delivering upon the brand's extensive growth and expansion plans in the United States.

Revelations of job cuts at leading retailers, the latest involving Sam’s Club, are a reminder that pro-active expense control remains retailers' best friend when it comes to ensuring profitability when faced with a murky outlook for consumer spending.

Sam’s Club on Friday became the latest retailer to disclose plans to eliminate 2,300 hourly and middle management positions. The move was characterized as a rebalancing of resources, according to Sam’s Club spokesman Bill Durling. Other retailers such as Macy’s and Target also recently announced job cuts.

Irvine, Calif. -- Merchandise returns in 2013 cost U.S. retailers more than $267 billion in lost sales. That’s one of the findings contained in The Retail Equation’s 2013 Consumer Returns in the Retail Industry study, which analyzes results from the National Retail Federation’s annual survey on merchandise returns and the 2012 Canadian Retail Security Survey from The Retail Council of Canada National Retail Federation.

Hingham, Mass. -- Building #19, the New England closeout retailer which shut its doors after declaring Chapter 11 bankruptcy in December 2013, has returned as The Rug Dept. The company opened its first Rug Dept. store in the town of Norwood, Mass. on Jan. 26.

RadioShack is set to debut a new advertising campaign in early February with the tag line, “do it together,” which is reminiscent of a long-running campaign that worked well for Lowe’s.

London -- Retailer assumptions that displaying faces, large text and the word “free” on their websites will draw customer attention may not be correct. Recent analysis from an eye-tracking study by neuroscience artificial intelligence technology provider EyeQuant shows all three of these assumptions are less true than many retailers think.

Bentonville, Ark. – Wal-Mart Stores is eliminating the positions of about 2,300 Sam’s Club employees.  The job cuts represent 2% of Sam’s total workforce. Employees whose jobs are eliminated that cannot find another job with Wal-Mart or Sam’s Club will be eligible for severance.