Retail

Automated tools deliver on customer service and leverage operational efficiencies

Retailers are putting an increased emphasis and value on how and when they use their workforce. And in doing so, they are on the right path, according to research from The Wharton School. The study found the associate payroll was the most important factor in determining revenue. A mere additional dollar (properly applied) on labor could reap rewards of $4 to $28 in return.

Conviction records must be weighed with caution under new EEOC guidelines

The use of criminal background checks by employers is being closely watched.

Mergers and acquisitions transaction activity in the U.S. retail sector jumped 39% in 2012 for deals greater than $50 million, while total deal value more than doubled. These gains point to an industry undergoing major changes, one that is attracting considerable interest from a wide range of players.

In open-air, context often trumps content

Expect no prophesying about the death of enclosed malls. The format is alive and well, and there are countless examples of thriving under-roof shopping centers around the country.

Still, there is no question that the open-air format has stolen mall thunder.

Is it just me, or does it seem like the past two months or so have seen an unusually high level of turnover at the top? It's gotten so that you need a scorecard to keep up with all the comings and goings, as chief executives are forced out, jump ship, retire or move on.

This year's changing of the guard is bittersweet because it includes the retirement of two veteran retailers, Steve Burd of Safeway and Maxine Clark of Build-A-Bear Workshop.

Lynwood, Wash. -- Zumiez Inc. said Thursday its fiscal fourth quarter net income rose 22.1% to $22.9 million on improved sales.

Revenue for the quarter, ended Feb.2, (14 weeks) increased to $224.4 million from $183.9 million in the year-ago period (13 weeks). Same-store sales fell 1%.

Zumiez said it plans to open about 60 new stores in the current fiscal year, including up to 10 stores in Canada and six stores in Europe.

CHM has broken ground on University Commons, billed as the first urban, vertical retail complex in Knoxville, Tenn.

The multi-story urban shopping and dining development, located on the former Fulton Bellows site adjacent to the University of Tennessee, will cover 12+ acres, with 211,000 sq. ft. of retail space and parking.  Anchored by Walmart and Publix, University Commons will add another 40,000 sq. ft. of smaller shop space once the project is completed.

Paul Loux

Senior VP Store Design, Sephora Americas

HEADQUARTERS San Francisco

TYPE OF BUSINESS Beauty and fragrance retailer

NUMBER OF STORES 1,600 global locations, including 325 stores in North America and 386 in-store shops in J.C. Penney

Beauty and cosmetics retailer Sephora is ignited not only by its highly trained cast of associates and smart, forward-thinking approach to in-store digital, but also by the man behind the black, white and red store design.