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Hospitality

  • Five Guys gets social with fries

    Lorton, Va. – In order to quickly detect customer service problems and quantify customer requests, Five Guys Burgers and Fries has implemented social intelligence technology from newBrandAnalytics (nBA). Using nBA solutions, Five Guys monitors social media chatter to help the company implement operational changes and improve engagement with customers. Five Guys also leverages the technology to gauge interest in potential new menu items.

  • Burger 21 opens Georgia and N.C. restaurants

    New York -- Fast casual Burger 21 has opened franchised stores in the Atlanta suburb of Buford, Ga., and Charlotte, N.C.

    The company plans to open 15 to 20 more franchised units in Atlanta plus another 10 franchised restaurants in Charlotte over the next few years.

  • Starbucks upgrades Wi-Fi

    SEATTLE — Starbucks has long offered free Wi-Fi to its customers, but the coffee company has partnered with Google to offer up to 10 times faster network and Wi-Fi speeds at its U.S.-based stores. 

    Throughout the next 18 months, Starbucks will convert more than 7,000 U.S. stores to the upgraded store network and Wi-Fi experience.

  • Bar Louis hangs at Streets of St. Charles

    Peoria, Ill. — Bar Louie Restaurant & Bar has signed for 6,500 sq. ft. at Streets of St. Charles in St. Charles, Mo., according to developer, manager and owner Cullinan Properties. Bar Louie will move into its first floor Phase II space next spring.

    Construction of the development’s 400,000-sq.-ft. Phase II will finish up this fall. Phase II will house the retail and entertainment portions of the project as well as additional residential space to complement Phase I.

  • NRF, FMI and RILA applaud decision on swipe fees

    Washington, D.C. -- The National Retail Federation, Food Marketing Institute and Retail Industry Leaders Association (RILA) both issued statements applauding the ruling on the Federal Reserve Swipe Fee Regulation. The groups were responding to a U.S. District Court ruling on Wednesday that the implementation rules for debit swipe fee reform established by the Federal Reserve were inconsistent with the intent of the law.

  • Dunkin’ Donuts opens two resort stores

    CANTON, Mass. — Dunkin’ Donuts recently opened two new stores at Great Wolf Lodge resorts in Michigan and Virginia. These are the second and third restaurants to open from a franchising agreement between Dunkin' Donuts and Great Wolf Resorts, which debuted its first Dunkin' Donuts location in 2009 at the Great Wolf Lodge in Concord, N.C.

  • Dunkin’ Donuts Q2 profit doubles

    Canton, Mass. — Dunkin’ Brands Group, parent of Dunkin’ Donuts, beat Wall Street expectations by more than doubling its second-quarter profit. The company reported a profit of $40.8 million for the period ended June 29, up from $18.5 million a year ago. The year-earlier period included a $20.7 million increase in a litigation reserve.

    Revenue increased 5.9% to $182.5 million from $172.4 million. U.S. same-store sales rose 4% at Dunkin' Donuts shops and improved 1.6% at Baskin-Robbins shops.

     

  • Argo Tea opens new Chicago café

    Chicago — Argo Tea has opened a greenhouse-inspired café in Chicago’s newly restored Connors Park. Argo and the city worked together on the park restoration, which includes chamomile and hibiscus tea bushes and native drought-tolerant plant varieties.

    Argo Tea opened its first café in Chicago in 2003 and now operates 27. Plans call for 15 new locations over the next 12 months.

     

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