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Study: Grocers Publix, Trader Joe's top experience rankings; Office Depot among most improved
Waban, Mass. -- Survey results released Wednesday by Temkin Group revealed that Publix and Trader Joe’s ranked the highest among 246 companies in terms of customer experience.
The 2013 Temkin Experience Ratings, which polled 10,000 U.S. consumers, were dominated by grocery chains and food purveyors. After Public and Trader Joe’s was Aldi, and rounding out the top 12 were Chick-fil-A, Amazon.com, Sam's Club, H.E.B., Dunkin' Donuts, Save-a-Lot, Sonic Drive-In, Little Caeser's and Ace Hardware.
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Cheesecake Factory to make state debut in Michigan
Bloomfield Hills, Mich. -- Taubman Centers, owner of Twelve Oaks Mall in Novi, Mich., said Friday that The Cheesecake Factory will make a Michigan debut with a new restaurant opening at Twelve Oaks.
The 8,430-sq.-ft. Cheesecake Factory will open in latter 2013, and will feature French limestone floors, decorative columns, hand-painted murals and contemporary lighting.
Twelve Oaks Mall is anchored by Nordstrom, Macy’s, Lord & Taylor, J.C. Penney, Sears and the Lifestyle Café Food Court.