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12/14/2020

Mall of America launches returns drop-off service

Marianne Wilson
Editor-in-Chief
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Mall of America is making it more convenient for customers to drop off returns for select retailers.

The mall has entered into a partnership with Narvar that enables easy drop-off returns for brands including Gap, Old Navy, Athleta, and Banana Republic at multiple guest service locations throughout Mall of America.

Consumers in proximity to Mall of America will see the service as an option in the online returns portal powered by Narvar for participating retailers. They’ll be provided with a shortcode to bring with their package to one of three locations at the mall, where a guest service associate will print their return label for them and ensure the package is sent back to the retailer. Consumers will receive tracking updates to follow its progress.

“At Mall of America, we believe in embracing e-commerce and finding unique ways to blend the brick-and-mortar and online retail experiences,” said Jill Renslow, executive VP of Mall of America. “Partnering with Narvar is one such example of this. The universal return system provided by Narvar through our guest services will help bring another layer of convenience for guests in addition to driving traffic for our retailers. We look forward to offering this service just in time for the holiday season.”

Recent Navar consumer found that one-third of consumers used an alternative location to drop off their last return, with 30-40% of them citing convenience of location or hours as their primary motivation, and 41% saying they like to consolidate multiple errands in one trip.