Little Caesars streamlines third-party delivery
A global pizza chain is integrating and scaling its global third-party delivery operations with a new order management system (OMS).
Little Caesars is deploying the Deliverect OMS to bolster its delivery services across the U.S., Canada and Mexico, and enhance operations across additional international markets. Utilizing Deliverect application programming interfaces (APIs), Little Caesars locations globally can now connect all of their third-party delivery channels to their POS system through a single integration.
As a result, consumers can now more easily order from Little Caesars through the company's website, mobile app, and third-party delivery channels. At stores, the retailer can eliminate the need for multiple tablets to manage order injections across all ordering channels, ultimately driving efficiencies and better positioning staff to focus on food preparation and customer service.
In addition, Little Caesars can now more easily manage its menus and pricing across its stores anywhere in the world while allowing stores to customize their menus for their markets. Other benefits for the pizza chain include higher customer satisfaction, higher volume of delivery orders, and increased order accuracy.
"As we continue to grow our presence around the globe, the ability to provide our customers with greater delivery options and to help our locations more efficiently offer delivery services, like we're doing together with Deliverect, is paramount," said Keith Faigin, global VP, e-commerce & data analytics at Little Caesars.
"Pizza is synonymous with delivery and we are thrilled to support Little Caesars in its efforts to elevate and scale its third-party delivery operations to serve its customers better," said Zhong Xu, CEO and co-founder of Deliverect. "With our existing relationships and integrations with third-party delivery partners across the globe and our ability to streamline processes for our customers, we are uniquely positioned to support Little Caesars as they continue to thrive and expand across both marketplaces and geographic markets."
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Headquartered in Detroit, Little Caesars is the third-largest pizza chain in the world, with stores in each of the 50 U.S. states and 28 countries and territories.