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12/16/2021

Kohl’s targets last-minute holiday shoppers with hours, deals

Dan Berthiaume
Senior Editor, Technology
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Kohl’s is offering a variety of holiday services and discounts in the next week.

Kohl’s Corp. is offering extended store hours and new special offers through Christmas Eve.

Beginning Thursday, Dec. 16, most of Kohl’s 1,100 stores will be open until midnight each day. Specific extended holiday store hours are:

  • Thursday, Dec. 16 - Friday, Dec. 17: 8 a.m. - 12 a.m. 
  • Saturday, Dec. 18 - Thursday, Dec. 23: 7 a.m. - 12 a.m. 
  • Christmas Eve, Friday, Dec. 24: 7 a.m. - 6 p.m.  
  • Christmas Day, Saturday, Dec. 25: All stores closed.

From Thursday, Dec. 16 through Saturday, Dec. 18, Kohl’s is offering customers free standard shipping on any purchase of $25 or more, with no minimum purchase required for Kohl’s loyalty program members. And from Friday, Dec. 17 through Sunday, Dec. 19 the department store retailer is offering special discounts in categories including toys, cozy essentials, and electronics. Click here to see specific holiday deals.

And through Friday, Dec. 24, Kohl’s is giving shoppers the opportunity to earn $10 in Kohl’s Cash rewards for every $50 spent. 

On Christmas Eve, customers can place an order on Kohls.com by 1 p.m. local time and pick up eligible gifts at the store by 6 p.m. local time the same day. Customers can also place an online order and designate an additional pickup person (or select a different pickup location) for their gift recipient to pick up their gifts in a store near them.

Kohl’s has hardly been waiting until the last minute to prepare for holiday shoppers. Throughout the holidays, Kohl’s increased the number of designated drive-up parking spots for customers opting to pick up online orders at their local store.

Kohl’s also added new, pop-up pickup locations within select stores to support the increased demand for in-store pickup of online orders during the season, and made upgrades to associate technology that supports the buy online, pick up in store (BOPIS) order fulfillment process to help ensure a faster and more efficient process for both associates and customers.

In addition, Kohl’s is also piloting new self-pick up and self-return options in 300 select stores this holiday season. With self-pick up, customers can quickly pick up online purchases in-store by visiting a designated area in the store where they can access the item through a personalized link and code. For self-returns, customers can initiate product returns from their phone before they arrive at the store.

In stores, customers will also find multi-category gift assortments, such as Presentville to find gifts for the family, Celebrate Together for unique holiday presents and Jammies for Your Families pajamas to help continue special family traditions. Additional holiday gift zones will highlight seasonal trends such as outerwear, fleece, sweaters, and cozy slippers.

On the digital side, Kohl’s has also removed steps from the online and mobile checkout process. Kohl’s is working with many content creators this season across Pinterest, YouTube, TikTok, and Instagram. Partnering with Pinterest, Kohl's created an immersive shoppable experience that allows customers to explore Kohl's products in decorated home settings for the holiday season.

Kohl’s is also leveraging TikTok and Instagram for social holiday promotions. Furthermore, Kohl’s is once again operating omnipower centers in nearly 300 of its stores to help meet customer demand. These omnipower centers increase capabilities during peak periods by equipping the stores with more inventory, technology and process improvements for associate efficiency.