Insights

Sterne Agee chief economist Lindsey M. Piegza comments on July retail sales gain of 0.2%:

Headline retail sales rose 0.2% in July, slightly less than expected but last month’s sales were revised up two-tenths from 0.4% to 0.6%. This is the fourth consecutive monthly increase in retail sales. Excluding autos, retail sales rose 0.5%, the strongest monthly gain since February.

J.C. Penney has a lot riding on its new home department makeover. Industry analysts say the revamp, a central element of former CEO Ron Johnson’s plan to transform the chain, is critical to the department store’s future. Home represented 12% of Penney’s sales in 2012, down from 15% in 2011. It was the worst performing category last year.

As fans of the late ’90s Ben Affleck-Matt Damon film “Good Will Hunting” know, Cambridge, Mass., is often viewed as the province of what are locally referred to as “smaht kids.” I was privileged to be surrounded by “smaht kids” (or their grown-up equivalent) during the recent MIT Sloan CIO Symposium, which was held at Kresge Auditorium on the MIT campus in Cambridge. While there, I got to listen to their insights on how the evolution of IT and business is dramatically changing the role of the CIO.

By Greg Caster, managing director, Accenture Retail

Most incoming CEO’s put together a ‘100-day plan’ as they embark on the new role. In the case of Mr. Ullman, it is his second 100-day plan at J.C. Penney. But the world and company is very different from December 2004 when he wrote his first plan, and this one will be written in the knowledge that he is the interim CEO for a company in crisis.

By Garrick Brown, research director, Terranomics

By Leslie Hand, research director, IDC Retail Insights

Ron Johnson's highly publicized short tenure at J.C. Penney, or JCP, as it was rebranded, will certainly make it into the textbooks and graduate theses on what to do and what not to do when undertaking a significant retail business transformation. The primary failure was not putting customer needs first in what promised to be an excellent long term strategy. Oops — forget the customer in an omni-channel customer strategy?

What a colossal mistake!

By Ellis Verdi, president of the NYC advertising agency DeVito/Verdi

Here are the five lessons I learned from the J.C. Penney debacle — unfortunately we knew all of this before Ron took his ideas to market.

By Robert Passikoff, president, Brand Keys

In 2000, the average tenure of a CEO was 10 years. In 2008, it was down to eight and half, signaling a slightly higher degree of corporate and brand accountability by boards and shareholders. Ron Johnson, the now former-CEO of J.C. Penney, only lasted 17 months.

Here’s an interesting take on pop-up stores by Felicity Pogson, associate design director, interiors, Dalziel & Pow, London:

Costco Wholesale Corp.’s winning streak continues as the chain reported a better-than-expected 39% increase in profits for its fiscal second quarter. Here is Planet Retail’s take on the company’s most recent performance and future prospects: