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HP offers subscription plan for printer hardware and ink

A tentative deal has been reached that would have averted a strike by UPS workers.
HP will deliver printers and ink as part of a new subscription service.

The latest direct-to-consumer subscription plan does not involve apparel or cosmetics.

Consumer technology company HP is launching the “HP All-In Plan,” an all-inclusive printing subscription available in the 50 U.S. states that includes a dedicated support service. When customers sign up, they get a new printer, automatic ink delivery before they ever run out, and continuous printer coverage with expedited 24/7 live support. 

If a customer has a printer issue that HP can't solve on the phone, the company will send a replacement, next business day, at no additional cost including return shipping costs. 

How it works

The printer detects when it’s low on ink and automatically sends more to the customer’s home before they run out. When a customer is finished with the plan or would like to upgrade to a new printer, they can send back the used printer with an HP -provided prepaid shipping label. 

Customers have the option to upgrade to a new printer any time after two years without a cancellation fee. If they don’t want to upgrade, they can choose to continue with their current printer.

As long as an HP All-In Plan remains active, a printer is covered for 24/7 HP troubleshooting and repair services. Customers can try the HP All-In Plan risk-free for 30 days with no upfront costs or commitments. Within 10 days of canceling, they can send back the used printer and ink cartridges with a prepaid shipping label to avoid cancellation fees.

Customers do not have to pay upfront, but select a new printer and a plan based on how much they would like to print monthly and enter billing and shipping information. Monthly payment is automatically charged to their credit or debit card on file at the end of each month.

Depending on model of printer selected, the plan costs $6.99, $8.99 or $12.99 a month.

[Read more: Exclusive: Subscription retail shows healthy growth]

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