Home Depot launches extended protection plan with ‘no lemon' policy and other benefits

The Home Depot is partnering with Allstate to launch an extended protection plan that will provide customers with expanded benefits and faster repair service. 

The Home Depot Protection Plan by Allstate covers major appliances, outdoor power equipment, grills, power tools, home electronics and other products bought in store or online. The products covered by the plan will have such benefits as a “speed of service guarantee,” which guarantees customers nationwide a service appointment within three days or less.  

The plan also offers shorter appointment windows. Customers choose from two-to-four hour service appointment windows, half the time offered by other plans, according to the Home Depot.

Additional benefits are below:
•    Advanced troubleshooting – Allstate customer service is able to fix up to 25% of problems over the phone. If the problem isn't fixed, the agent will identify the parts needed for a repair, schedule a technician and overnight the necessary parts;

•    All repairs are completed on by an Allstate-certified technician, with many being completed on the first visit; and

•    An “industry-leading” no lemon" policy, with appliances or products replaced or refunded if three service repairs are needed for the same issue.

"We want customers to be confident in their Home Depot purchase and know that if something goes wrong, we'll make it right," said Scott Anderson, VP of financial services and payments at The Home Depot. "Our customers don't have time to wait for lengthy repairs or resolutions, and we're proud to work with Allstate to offer best-in-class protection plans and service that put our customers first."