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Hertz shifting omnichannel payments to new platform

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Hertz is teaming up with Stripe.

A leading car rental company is unifying its online and in-person payment volume.

The Hertz Corporation is making Stripe the standard payment infrastructure for  its Hertz, Dollar, and Thrifty car rental brands. Hertz will perform in-person transactions at approximately 3,000 corporate-owned Hertz, Dollar, and Thrifty locations around the world with the Stripe Terminal unified commerce platform.

To facilitate their partnership, Hertz and Stripe built a shared product roadmap to address specific payment needs, including extended authorizations for weekly or monthly rentals. Hertz will consolidate payments onto Stripe across corporate-owned locations in the U.S., Canada, Europe, Australia and New Zealand.

Under the partnership, Stripe will support Hertz payments in several areas:  

  • In-person bookings Hertz will use Stripe Terminal as its primary in-person checkout platform with BBPOS WisePOS E countertop and handheld readers accepting payments at approximately 3,000 locations. Stripe Terminal integrates seamlessly with Hertz’s central reservation system. 
  • Online reservations Stripe will process payments for all reservations made directly on Hertz, Dollar, and Thrifty websites and apps. Hertz will leverage the Stripe Card Account Updater and Adaptive Acceptance are payment optimization tools that will help boost authorization rates and reduce false declines for Hertz.
  • Payments with Apple Pay Partnering with Stripe, Hertz is rolling out Apple Pay for U.S. rental purchases, so customers will be able to use Apple Pay with the Hertz app and when booking a reservation on the Hertz website.

[Read more: Hertz modernizes enterprise with Amazon cloud computing platform]

"We’re thrilled to partner with Stripe to provide our customers with new digital payment options that will enable a faster and more seamless rental experience," said Tim Langley-Hawthorne, CIO at Hertz. "Getting our customers on the road quickly with exceptional service is our top priority and this partnership with Stripe is an example of how we’re leveraging advanced technology to make that possible."

"Customers expect fast, simple, and reliable car rentals," said Eileen O’Mara, chief revenue officer at Stripe. "We’re thrilled that Stripe can help Hertz get its customers on the road more easily."

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