Furniture retailer Article modifies delivery for COVID-19

Dan Berthiaume
Senior Editor, Technology
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In response to the COVID-19 pandemic, a specialty furniture retailer is instituting contactless delivery protocols.

Article is now offering fully operational delivery across the U.S. and Canada, with most of its product in stock and available for shipment from local warehouses. The retailer is introducing contactless delivery as its default shipping option.  

Article will deliver items to the front door of a customer’s house or apartment, knock or buzz, and greet the customer at the door while maintaining a six-foot social distance. Delivery personnel will photograph the order at the door as proof of delivery, with no signature required. For multi-tenant buildings that are restricting access to non-residents, Article will deliver to the closest point to the customer’s home that they’re safely able to.

In addition, the retailer has temporarily disabled all in-room shipping options to ensure social distance during your delivery. Customers who have recently placed an order and requested in-room or in-room plus assembly delivery service will be refunded the upgraded service fees to the original payment method on their order.

Article says it will work with customers who may need additional help getting products in their home or assembled to safely provide these services. In areas where this is prohibited, the retailer will hold their order until able to provide the requested service. The company is also following recommended sanitary, health and hygiene practices for delivery employees and vehicles.

“Being online-only, having our in-house delivery team, and strong delivery partners has made us extremely adaptable to the first round of retail challenges brought on by COVID-19,” said Aamir Baig, CEO, Article. “We’re fully operational across the USA and Canada, and we’re committed to making sure our customers receive their orders. As the situation unfolds, we’ll make decisions for our customers and team informed by decisions from government and best practices from health authorities. We hope everyone stays safe during this time.”