Customers can get free design and trade services that reach beyond the store walls at the “Design Desk,” designated areas on two floors that help customers select the right products for their homes.
The design areas are staffed by up to 30 NYC-based designers and feature over 50 feet of tangible design inspiration, with more walls of swatches, hardware, fixtures and wood samples. Customers can schedule appointments to meet with the designers in the store, virtually or in their homes.
Other special store features include:
•Floral Arrangements: The store has a botanical shop and an expanded assortment of dried botanicals for do-it-yourself arrangements or on-site styling by an expert.
•Crate & Kids: The designated in-store shop features highly-specialized kid and baby products curated for city parents' needs.
•Trade Program: The store offers expanded home renovation products, from bathroom vanities which are exclusive to this store to dinnerware and entertaining options for restaurant trade.
“This flagship store embodies our commitment to inspiring and supporting customers at every step of their home shopping journey," said Crate & Barrel CEO Janet Hayes. "As we continue to invest in our customer experience, we know the ability to experience our brand and services is essential to creating a home with purpose."
In addition to its new flagship, Crate & Barrel is launching its first-ever immersive virtual store inviting visualization and access to customers globally. The interactive environment is a replica of the flagship store, allowing customers to experience and envision more than 450 products digitally.
Founded in 1962, Crate & Barrel Holdings Inc. includes lifestyle brands Crate & Barrel, CB2, Crate & Kids, and Hudson Grace. The company, a member of the Otto Group, operates more than100 Crate & Barrel, CB2 and Hudson Grace stores throughout the U.S. and Canada, with franchise locations in nine countries.