FedEx streamlines global shipping

FedEx is digitalizing international freight processes as the company continues increasing its competition with Amazon.

The parcel shipping giant’s FedEx Logistics and FedEx Trade Networks Transport & Brokerage subsidiaries are partnering with online freight marketplace Freightos.com to digitalize internal sales and digital customs brokerage processes. 

As part of the agreement, FedEx Logistics will roll out Freightos’ WebCargo AcceleRate, a multi-modal rate management and sales digitization platform, and WebCargo Air, an air cargo pricing, quoting, and e-booking solution.

Leveraging these solutions, FedEx Logistics seeks to enable instant global freight pricing for its customers around the world, improving customer service and internal efficiencies. In addition, Freightos.com will incorporate the digital customs brokerage services that FedEx Trade Networks offers to enable smoother international trade for the 150,000-plus global importers and exporters registered on the Freightos.com shipping marketplace. 

The on-demand customs brokerage provided by FedEx Trade Networks will augment Freightos.com’s one-stop offering of instant price comparison, booking, and management across over 75 global logistics providers. 

"FedEx Logistics brings a focus on compliance and simplicity, along with a globally trusted brand, to customers and importers on Freightos.com,” said John Gazitua, senior VP, Cargo Networks, FedEx Logistics. "Through this agreement, the Freightos Group offers digital technology that will improve the overall customer experience." 

FedEx is attempting to offer a faster, digitally-enabled global shipping experience as part of a broader effort to respond to increasing delivery pressure from Amazon. In January 2020, FedEx began offering ground delivery seven days per week for the majority of the U.S. population. And in October 2019, the company expanded its delivery of oversized e-commerce purchases to more than 80% of the contiguous U.S. population.

In addition, nearly 2 million FedEx SmartPost packages that were previously given to the U.S. Postal Service for delivery to homes every day will be increasingly integrated into FedEx ground operations. FedEx also stopped delivering Amazon packages through its ground network in August 2019.