ExxonMobil hears need for streamlined pay-at-pump experience

Dan Berthiaume
Senior Editor, Technology
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ExxonMobil plans to introduce voice-based fuel payment.  

The gas station retailer is partnering with financial services technology provider Fiserv and Amazon to enable consumers with Alexa-enabled vehicles, Echo Auto, and other Alexa-enabled mobility devices to say, “Alexa, pay for gas” when they pull up to the pump. This new experience will initially be available at over 11,500 Exxon and Mobil stations in the U.S. later in 2020.

Transactions will be processed using Amazon Pay, allowing consumers to securely use the payment information stored in their Amazon account. Alexa will confirm the station location and the pump number. Digital commerce technology from Fiserv will activate the pump and facilitate token generation to help ensure a secure payment experience. Payments will be processed through Amazon Pay with no additional sign-up or separate account required.

“We’re excited to bring new technology and better experiences to the gas station,” said Eric Carmichael, Americas fuels marketing manager at ExxonMobil. “We build and seek out technology that will wow our consumers, providing both ease of use and security.”

ExxonMobil has been busy trying to make purchasing fuel at the pump as frictionless as possible. In November 2019, the retailer introduced the Exxon Mobil Rewards+ app. The app enables users to pay for fuel from inside their vehicle, without swiping a card or interacting with the dispenser’s keypad. The app entirely bypasses card readers at the pump, removing the risk of card skimming.