Leading female retail tech execs see progress, call for more growthWomen are obtaining more influence in the retail technology industry, with positive results for companies, customers and society in general. Key considerations for digital transformation in retailFacing macro-competitive pressures coupled with the pandemic’s impact, retailers are forced to develop cloud-centric IT capabilities to improve customer experience and scale. Sephora keeps top spot for personal experience A familiar name is ranked number one in the fourth annual Retail Personalization Index. Fabletics finds solution for better search performance An activewear retailer with a Hollywood connection is boosting its search revenue and transaction rate metrics. Regional grocer takes closer look at competitor pricing North State Grocery is analyzing the prices of rival supermarket chains at a granular level. Ralph Lauren saddles up for subscription program The world of Ralph Lauren now includes a subscription apparel rental initiative. Trader Joe’s leads again in customer satisfaction as overall retail satisfaction declines Trader Joe’s kept its customer satisfaction score steady during 2020, which is more than most other retailers can say. Yum! Brands beefs up AI efforts with acquisition A quick-service restaurant operator is purchasing an artificial intelligence-based consumer insights and marketing performance analytics technology provider. Crate & Barrel designs new trade program A specialty home furnishings retailer is targeting designers and businesses with a new omnichannel service experience. Survey: Customers will pay for great online service Online shoppers are dissatisfied with many aspects of customer service, but satisfying them can pay dividends. First Previous 203 204 205 206 207 Next Last
