CSA Q&A: Charming Charlie founder predicts future of retailCharlie Chanaratsopon sees growing e-commerce, multi-use malls, and online marketplaces as critical elements of retail’s “new normal.” Lord & Taylor is back in businessLord & Taylor has been revived under its new owners. Retail's worst kept secret - its growing returns problem In 2020, U.S. retail returns totaled $428 billion. That's 10.6% of total retail trade. Amazon Prime membership at 200 million Membership in Amazon’s Prime service continues to soar. Survey: Consumers want digitally integrated stores Customers value brick-and-mortar stores, but have specific expectations for the in-store experience. Three ‘store of the future’ formats you can visit today The technology-enabled “store of the future” is developing now, in several different directions. Jeff Bezos commits Amazon to being ‘Earth’s best employer’ Jeff Bezos wants Amazon to be as obsessed with its employees as it is with customers. Walmart puts its money behind driverless electric delivery Walmart is moving from a pilot of self-driving electric vehicles into an investment. Target tests new process for faster order delivery Target Corp. is piloting a new sortation center that streamlines the process of fulfilling digital orders from stores. Gen Z quickly ‘cancels’ brands and moves on; no patience with online errors Gen Z is not likely to give retailers a second chance when faced with a poor online experience. Ad Explosion: Retailers poised to become the next media moguls Expect more retailers to build out their online ad platforms. Salesforce: Stimulus checks spur Q1 online spending The release of government stimulus payments in March helped drive strong e-commerce performance in the first quarter of 2021. First Previous 340 341 342 343 344 Next Last
