Dunkin’ removes seating and limits service

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Dunkin’ removes seating and limits service

By Marianne Wilson - 03/17/2020

Dunkin' is limiting service to drive-thru, carry-out and delivery only as a result of the COVID-19 pandemic.

The restrictions, effective immediately, applies to all of Dunkin’s U.S. locations. The company said it is temporarily removing tables and chairs from all its locations and outdoor patios to prevent the congregation of customers. It also will encourage mobile ordering through the Dunkin' app to limit person-to-person contact and to move guests through the restaurants as quickly as possible, promote delivery service through Grubhub and other partners and expand curbside service where available.

The move comes on the heels of a similar decision by Starbucks. Unlike Starbucks, Dunkin’ has never positioned itself as a community-gathering place and offers very limited in-store seating. The majority of transactions at Dunkin' U.S. restaurants are already carry-out orders,

In addition, Dunkin’ said it is reducing hours of operations to provide relief to restaurant employees and to allow extra time for deep cleaning and sanitation processes in the evening.  Franchisees are being given the option to temporarily close some locations in markets where there are other Dunkin' restaurants nearby 

“As we navigate through the challenges of COVID-19, I want to reiterate our commitment to the health and safety of our guests, franchisees, employees, and the communities we serve," said Dave Hoffmann, Dunkin' Brands CEO. "We are continuing our legacy of being there when people need us most by taking additional steps to be a safe and welcoming environment during all of this uncertainty. We are grateful for the dedication of our franchisees and crew, who make our brand stand tall every day."

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