DHL Express debuts company-owned U.S. store

Dan Berthiaume
Senior Editor, Technology
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A global shipping service provider is opening a corporate retail shipping store in South Florida.

DHL Express’ new location is situated in the Palm Springs Mile Shopping Center in Hialeah, Fla. The 1,500-sq. ft. DHL ServicePoint facility is the first DHL fully-branded, company-owned retail store in the U.S. In response to social distancing restrictions, DHL is piloting new safety measures at the new retail store, including a call-ahead service (labels and packaging readied in advance of the customer's arrival to reduce wait time in the lobby) and call-on arrival (curbside pickup of DHL shipments).

The new store also offers both staffed assistance and a self-service kiosk, as well as supplies such as bubble wrap, packing tape, and DHL-branded. DHL Express plans to open its second company-owned ServicePoint location in Chicago this summer. 

"For years, Miami has been the up-and-coming gateway city to Latin America as well as an important hub for DHL. And now, as pandemic stay-at-home orders expire and businesses reopen, we are seeing an increase in the volume of international shipments coming through the Miami-Dade area," said Richard Saavedra, VP and GM, Southeast Area, DHL Express U.S. "South Florida is the ideal market for the country's first DHL-owned retail location, and we're excited to support local businesses as they re-emerge from COVID-19-related shutdowns."

In addition to new company-owned stores, over 7,100 independently owned DHL ServicePoint Partner stores also operate in the U.S. market. They offer DHL Express international express shipping services, as well as the services of other brands.