CVS Health continues the expansion of its HealthHub concept as part of its strategy to roll out the program nationally.
The company unveiled HealthHubs in nine CVS Pharmacy locations in Greater Tampa. Currently, CVS has 53 HealthHub locations in five states, including Florida, Georgia, New Jersey, Pennsylvania and Texas. It plans to expand the format to a total of 17 states in the first part of 2020 as part of its national expansion, with up to 1,500 locations operating nationwide by the end of 2021.
"We are delivering real change to the health care system," said Alan Lotvin, M.D., chief transformation officer for CVS Health. "The HealthHub products and services are designed specifically with the consumer's health needs, challenges, and goals in mind, so that they can easily receive coordinated, personalized care in a familiar, neighborhood location."
The HealthHub store format, which CVS introduced at the end of 2018, was developed to help people manage chronic conditions more conveniently and affordably by improving the overall patient experience and featuring a wide array of health and wellness products, clinical services and expertise, the company said.
The key features in a HealthHub include:
• Greater selection of health-and-wellness products, including aromatherapy, fitness essentials, durable medical equipment, sleep apnea products and more;
• In-store education and counseling for patients with chronic conditions, helping to identify their next best action that enables better health outcomes and reduces medical costs. Pharmacist-led diabetes education counseling and smart device coaching for select blood glucose monitors. Smoking cessation plans for patients and caregivers to help patients quit smoking; and
• In-site “care concierge” team responsible for customer engagement, including educating customers about new service offerings, helping them navigate in-store services and events; and wellness rooms for group events such as health screenings, nutritional and lifestyle coaching, and benefits education.
In addition, HealthHubs feature expanded services at MinuteClinic, including: services for minor illnesses and injuries; immunizations, wellness and health checks; screening, treatment and monitoring for chronic conditions such as high blood pressure and high cholesterol; annual diabetic exam and more.