CVS expands telehealth service to two new states

Dan Berthiaume
Senior Editor, Technology
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The CVS Health MinuteClinic retail medical clinic is now providing video visits to consumers in Georgia and Massachusetts.

MinuteClinic walk-in medical clinics located at CVS stores in Georgia and Massachusetts states now offer care for minor illnesses, minor injuries and skin conditions through video visits. This telehealth service provides customers 2 and older with access to care 24 hours a day, seven days a week from their mobile device or computer, including via the CVS Pharmacy app.

When requesting a video visit, each customer will complete a health questionnaire and be matched to a board-certified health care provider licensed in their state. Prior to the start of the video-enabled visit, the provider will review the completed questionnaire together with the patient's medical history. During the video visit, the provider will assess the patient's condition and determine the appropriate course of treatment following evidence-based clinical care guidelines. 

For patients who require a prescription as part of their treatment plan, the provider will submit the prescription to the patient's preferred pharmacy. If it is determined the patient should be seen in person for follow-up care or testing, the provider will recommend that the patient visit a health care provider in their community, such as their primary care provider or a nearby MinuteClinic location.

"As the COVID-19 resurgence continues across the country, our MinuteClinic Video Visits are an easy, affordable way for people to receive care for a variety of routine health care needs without having to leave home," said Sharon Vitti, president, MinuteClinic. "The expansion of this service into Georgia and Massachusetts enables us to provide local residents with expanded access to an on-demand telehealth option."

A MinuteClinic video visit costs $59, with most Aetna insurance plans providing coverage. The service, first introduced in August 2018, is now available in a total of 46 states and Washington, D.C. MinuteClinic provides video visits leveraging the Teladoc virtual care technology platform.