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Survey: LLBean.com climbs to top of March online customer service rankings
New York - L.L.Bean was ranked number one in online customer service in March 2013. According to monthly benchmark analysis from customer service analysis provider StellaService, LLBean.com showed strength in email and returns, besting all other retailers in those specific service areas.
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Urban Outfitters selects planning solution
Philadelphia -- Urban Outfitters, Inc. has selected TXT Integrated Retail Planning from TXT Maple Lake to support end-to-end retail planning across regions, brands and channels, from strategy through to assortment execution. The solution will help Urban Outfitters, Inc. manage the whole spectrum of its retail planning processes: strategic, merchandise planning, store grading, open to buy (OTB) and assortment planning, both pre-season and in-season.