Transform SR Brands LLC

Tuesday Morning, a leading closeout retailer with 819 stores across the United States, has appointed Douglas B. Sullivan as SVP for real estate and Michael J. Jones as SVP and chief information officer.

Most recently, Sullivan served as EVP for development at Michaels, where he led the company's real estate strategy development and rollout.  

Hoffman Estates, Ill. - Sears Hometown and Outlet Stores, Inc. has opened a new Sears Appliance & Hardware Store located in Huntsville, Texas. The store was the fourth Sears Appliance & Hardware Store to open in 2013 and will celebrate its official grand opening Feb. 28-March 1.

The new 18,000-sq.-ft. store offers in-store services such as blade sharpening, key cutting and screen repair, as well as products typically found in local hardware stores, such as fasteners and electrical and plumbing supplies.

Hoffman Estates, Ill. – Sears Hometown and Outlet Stores Inc. has opened two new Sears Hometown Stores. The stores are located in Longmont, Colo. and Wenatchee, Wash., and will celebrate their official grand openings Feb. 28-March 1.

The stores were the 15th and 16th Sears Hometown Stores to open in 2013. If a product is not available in-stores, Sears Hometown Store associates can order customers any product from the entire merchandise selection offered by Sears.

Ann Arbor, Mich. - Customer satisfaction improved for a third consecutive year for retail. According to a report released by the American Customer Satisfaction Index (ACSI), the retail sector overall gained 1.7% to an ACSI benchmark of 77.9, boosted by higher customer satisfaction with specialty retail stores, supermarkets, drug stores, and gasoline service stations.

While we’re only just getting started on 2014, already one of the big retail stories is store closings. While the economy is far from robust, we aren’t in a recession either, and so at first these closings might seem a little surprising. I don’t see it that way, however: The recent spate of planned store closing for 2014 is exactly what we should expect from an industry in transition. It’s not a crisis, so much as it is a realignment.

Chicago — L.L. Bean has been ranked number one in online customer experience. The E-tailing Group 2013 Customer Experience Index, based on a mystery shopping study conducted during the fourth quarter of 2013, awarded L.L. Bean a top score of 88.75, followed by HSN at 87.25.

Other retailers scoring higher than 80 included Office Depot, Overstock, Amazon, Wal-Mart, Sears, Abt, Target, and Dick’s Sporting Goods. Average score in 2013 was 71.06, up from 69.3 in 2012. Repeat winners from 2012 included Amazon and Office Depot.

New York — Crunch Fitness has opened a 20,000-sq.-ft. location at the Moreno Valley Mall in Moreno Valley, Calif. Crunch Fitness’s neighbors include Harkins Theatres, Round 1, Victoria’s Secret, Zales, Aeropostale, Express, Footlocker, Forever 21, Hollister, The Children’s Place and New York & Co.

Macy’s, J.C. Penney and Sears anchor the center.

Hoffman Estates, Ill. -- Sears has debuted In-Vehicle Pickup, a new service powered by the chain’s Shop Your Way mobile app that enables customers to pick up their online purchases at any Sears store within five minutes of arrival, without ever leaving the car.