QVC

New York City -- Liz Claiborne narrowed its fourth-quarter loss as the company trimmed expenses. But it issued a lackluster outlook for its coming fiscal year.

The company said Thursday that it lost $30.1 million, compared with a loss of $41.7 million in the prior-year period.

Revenue dropped 7% to $703.7 million from $756.5 million, down mostly because of a transition in the licensing model under its J.C. Penney Co. and QVC deals.

Still, the results topped Wall Street's $684.6 million

WEST CHESTER, Pa.  -- Home decor expert Thom Filicia has debuted a new line on QVC. 

Thom Filicia Designs for Living includes an exquisite assortment of top-of-bed pieces, including comforters, pillows, throws and sheet sets priced between $28 and $250.

WEST CHESTER, Pa. -- QVC has announced the promotion of Claire Watts to the newly created position of CEO of U.S., reporting to QVC president and CEO Mike George.  Watts' new position, which is effective immediately, includes responsibility for the overall strategy and operations of QVC's U.S. business.  

Lexington, Mass. -- QVC provided the best online experience for its mobile website and Dell provided the best experience for its desktop site, according to Gomez, the web performance division of Compuware Corp. The company completed its seasonal report card of mobile shopping and websites by announcing the Top 5 retailers with the highest performance satisfaction index scores.

Amazon and Netflix are the top scorers in terms on online customer satisfaction, according to the sixth annual ForeSee Results E-Retail Satisfaction Index (U.S. Holiday Edition). Both had a score of 86 on the study’s 100-point scale, with 80 generally considered the threshold for excellence. Here are the study’s top performers:

New York City -- The National Retail Federation on Friday released its 2010 list that annually ranks the 10 stores with the best customer service.

The list is based on surveys of more than 9,000 shoppers, all asked the following question: “Thinking of all the different retail formats (store, catalog, Internet or home shopping), which retailer delivers the best customer service?”

In total, the NRF ranked 46 stores, and will release the complete list in January.

New York City - According to the Brand Keys Holiday Survey, released Tuesday, Amazon topped the marketing research consultancy’s list of the top 10 retailers based on customer visits.

Walmart and Apple tied for second, followed by Target, Zappos, Best Buy and Dell, Kohls, Overstock and QVC, Lands End and L.L. Bean, J.C. Penney, and Macy’s.

Washington - Amazon.com, Nordstrom and J.C. Penney are just a few of the retailers that made the grade on the list of the top 10 retailers for customer service as selected by shoppers in the sixth annual NRF Foundation/American Express Customers’ Choice survey.

The survey, which asked 9,291 shoppers which retailer provides the best customer service, was conducted by BIGresearch. In alphabetical order, the top 10 retailers for customer service are:

• Amazon.com

• J.C. Penney