JCPenney Co.

New York City -- Department store retailers enjoyed a strong November, with nearly all the leading chains topping analysts  projections.

Macy’s reported Thursday that its same-store sales rose 6.1% in November, boosted by a strong Black Friday weekend. The company raised its earnings guidance.

New York City - According to the Brand Keys Holiday Survey, released Tuesday, Amazon topped the marketing research consultancy’s list of the top 10 retailers based on customer visits.

Walmart and Apple tied for second, followed by Target, Zappos, Best Buy and Dell, Kohls, Overstock and QVC, Lands End and L.L. Bean, J.C. Penney, and Macy’s.

Gainesville, Ga. - Addison, Texas-based Coyote Management, L.P. announced that Debora M. Overholt has been named general manager for Lakeshore Mall, in Gainesville, Ga.

Lakeshore Mall, opened in 1969, and is a single-level, 517,153-sq.-ft. enclosed regional mall anchored by J.C. Penney, Sears and Belk.

Washington - Amazon.com, Nordstrom and J.C. Penney are just a few of the retailers that made the grade on the list of the top 10 retailers for customer service as selected by shoppers in the sixth annual NRF Foundation/American Express Customers’ Choice survey.

The survey, which asked 9,291 shoppers which retailer provides the best customer service, was conducted by BIGresearch. In alphabetical order, the top 10 retailers for customer service are:

• Amazon.com

• J.C. Penney