Hitachi, Ltd.

Publix, Aldi and H-E-B now share something else besides operating in the grocery sector: They all do a stupendous job of serving their customers.

According to a study of 10,000 U.S consumers, the three supermarket chains earned the highest scores in the 2015 Temkin Experience Ratings. The list ranks 293 companies across 20 industries.

Joining those firms in the top 12 spots are retailers Chick-fil-A, PetSmart, Amazon.com, Trader Joe's, Papa John's, Walgreens, and Hannaford's.

By Jim Maholic, Hitachi Consulting

Apple’s new mobile wallet solution, Apple Pay, was introduced to great fanfare as shoppers headed into the 2014 holiday shopping season armed with the new iPhone 6 and iPhone 6 plus. Apple was quick to proclaim its success with one million activations in the first 72 hours – instantly vaulting it to the top, according to Tim Cook.  

The Retail Industry Leaders Association (RILA) has appointed Sue Pifer as VP of compliance and Tiffin Shewmake as the director of the Center for Retail Compliance (CRC).

“The experience and skills that Sue and Tiffin possess make them uniquely suited for delivering exceptional value to our member companies on a broad range of compliance issues. We are excited to have them join the RILA team,” said RILA president Sandy Kennedy.

Canton. Mass. – Dunkin’ Donuts has signed a multi-unit store development agreement with existing franchise group, OKD Holdings, to develop 13 new restaurants throughout Oklahoma City. The first of the planned restaurants will open in 2015.

Together, this team led by second generation Dunkin' Donuts franchisee Misha Goli and his partners will manage and oversee the company's daily operations for each restaurant. Goli currently owns four restaurants throughout Oklahoma City.

CHELMSFORD, Mass. — Multichannel home furnishings specialty retailer has tapped Kewill, a leading provider of software for supply chain execution, to help it consistently manage domestic and international shipments from multiple shipping locations across North America.

Crate and Barrel will utilize Kewill's Flagship parcel shipping and Netship expense management software to streamline its supply chain and integrate a roster of carriers to ensure it selects the best available rate and service every time.

ROSEVILLE, Calif. — Revionics, aprovider of end-to-end merchandise optimization solutions, has appointed Jeff Edwards as SVP and managing director of Asia Pacific. Edwards has been successfully serving as Revionics’ SVP sales and account management for the company’s North American efforts. In his new role, Edwards will be responsible for strategic sales and business development efforts across the entire Asia Pacific region.