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Thrive in the Golden Age of the shopper
By Steve Cole, [email protected]
It doesn’t take much convincing to realize that we are in a Golden Age of the shopper. Retailers are no longer in charge of the information, pushing out what they want, when they want, to influence shoppers and win sales. Instead, shoppers today seek out the information themselves, much of it online, before they ever set foot in a store. In other words, they’re thinking for themselves. The horror!
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Overstock.com earns sales and service accolades
SALT LAKE CITY -- Overstock.com announced that it won two 2011 Stevie Awards for sales and customer service, in the following categories -- Customer Service Department of the Year, Retail and Sales Department of the Year, All Other Industries.
Now in its fifth year, the Stevie Awards selected winners in 40 award categories honoring achievements, individuals, teams and departments by industry in the sales field and 25 award categories honoring individuals, team and departments by industry in the customer service/contact center awards field.