Bed Bath & Beyond, Inc.

Waban, Mass. - PetSmart and Amazon.com deliver the best customer experience in the retail industry. According to the 2015 Temkin Experience Ratings, an annual ranking of companies based on a survey of 10,000 U.S. consumers, PetSmart and Amazon.com tied for the top spot, each scoring 82%, which put them both in fourth place overall out of 293 companies across 20 industries.

Walgreens came in a close third with a rating of 81% and a ranking of eighth, while Bed Bath & Beyond, Lowe's, and Costco all earned 79% and tied for 19th place overall.

Grand Chute, Wis. -- Mid-America Real Estate Corporation’s Investment Sales team recently brokered the sale of Fox River Commons located in Grand Chute, Wisconsin. The 78,977-sq.-ft. asset was purchased by Bloomfield Hills, Mich.-based Agree Realty Corporation for $12.2 million.
 
Fox River Commons is located at the northwest corner of Casaloma Drive and College Avenue in Grand Chute (Appleton MSA), and is anchored by Bed Bath & Beyond, Barnes & Noble, Old Navy and Dress Barn.

By Ryan Condren, CPEX Real Estate

Lakewood, Colo. -- Colorado Mills will add IT’SUGAR this March and Buckle during this fall to its current mix of more than 200 stores. These new retailers follow openings by Calvin Klein, Michael Kors Outlet and Villa Fresh Italian Kitchen.

IT’SUGAR will be located in Neighborhood 4 near American Eagle Outfitters Factory Store. Buckle is also coming to Neighborhood 4.

New York -- Nike will open its first clearance store location in New York City at The Shops at Sky View Center in Flushing, New York.

The 15,000-sq.-ft. Nike Factory Store is slated to open April 2 on Level B of the 700,000-sq.-ft. shopping destination.

Shrewsbury, N.J. -- Cost Plus World Market, a division of Bed, Bath & Beyond, has secured a new 15,000-sq.-ft. space at 490 Broad Street, Shrewsbury, New Jersey. It is the retailer’s second store in the New Jersey area (Monmouth County), having opened its first Northeast store in July 2014 at 530 W. Mt. Pleasant Avenue in Livingston, New Jersey (Essex County).  

Waban, Mass. – In a sign that retailer efforts to enhance customer service may be working, few consumers report having a bad experience with a retailer in the past six months. According to a new Temkin Group report, “What Happens After a Good or Bad Experience, 2015,” only 4% of consumers report having a bad experience with a retailer.

Six retailers are at a 1% reporting level for bad customer experience: True Value, Costco, Bed Bath & Beyond, Ace Hardware, Gap, and Staples.

Ann Arbor, Mich. - Customer satisfaction with retail is down for the first time in four years. According to a report by the American Customer Satisfaction Index (ACSI), all brick-and-mortar retail categories show weakening or flat customer satisfaction for the fourth quarter of 2014.  Internet retail satisfaction, however, is up from the same quarter in 2013.

Cost Plus World Market is giving movie lovers until Feb. 21 to participate in an online contest that should help the Bed Bath & Beyond division build its email database.

The “Movie Lovers Sweepstakes” offers film buffs a chance to win one of four grand prize packages of free movies for a year (two tickets per week for 52 weeks) and a $1,000 World Market gift card by registering with their e-mail addresses and other personal information at worldmarketsweepstakes.com.

Mandeville, La. -- Stirling Properties announced the addition of Whole Foods Market to the tenant lineup at Premier Centre, a 273,000-sq.-ft. shopping center near the intersection of U.S. Highway 190 and North Causeway Boulevard in Mandeville, Louisiana.