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04/27/2022

CBRE teams with Microsoft for FM solutions for large retailers

Marianne Wilson
Editor-in-Chief
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CBRE has entered into a partnership with Microsoft.

CBRE has entered into a facilities management partnership with Microsoft.

The two companies have teamed up to provide a significantly enhanced and differentiated suite of technology offerings to serve large retailers and other companies with similar, distributed-site footprints. The collaboration unites CBRE, the world’s largest real estate and facilities management company, with Microsoft’s growing Dynamics 365 Field Services platform.

The partnership will transform CBRE’s existing fmPilot integrated retail facility management technology, resulting in an enhanced platform that CBRE said will markedly improve outcomes for clients, enabling them to achieve better connectivity between assets and technicians, improve operational performance and realize material cost efficiencies.

CBRE said it selected Microsoft Dynamics 365 Field Service for its ability to advance operational performance while keeping its clients on the forefront of technology improvements over time.

CBRE will work during the next several months to deploy the next generation of fmPilot to its current portfolio of existing users. The company will ultimately phase out its current fmPilot technology product.

Going forward, the enhanced fmPilot technology built on Microsoft Dynamics 365 will become the core operating platform for CBRE’s growing base of retail and multi-site sector clients.  (CBRE noted it will continue to invest in and enhance its Service Insight platform for Global Workplace Solutions clients in other sectors and divisions.)

“Incorporating Microsoft Dynamics 365 Field Service technology with CBRE’s experience and unmatched data will unlock value for clients,” said Bill Hayden, global sector president, retail & multi-site at CBRE Global Workplace Solutions.  

The anticipated benefits include a more connected experience for all parties, access to real-time remote expert support, application of IoT and AI, the optimization of service operations via intelligent automated workflows, work order bundling, seamless integrations with smart building technologies and more, Hayden said.

“We are excited to introduce this cutting-edge technology to our retail and multi-site clients, service providers and employees,” he added. “This latest evolution of our platform in collaboration with Microsoft redefines and elevates the role technology will play in moving facilities management in the retail sector to a new level in our industry.”

Matt Renner, president, U.S. Enterprise at Microsoft said: “Uniting Microsoft’s Dynamics 365 Field Service with CBRE’s facilities management platform will help address the unique needs of companies in the retail and multi-site sector through service performance optimization and enhanced outcomes for clients, service providers and field staff.”