EXCLUSIVE Q&A: How Kendra Scott uses AI to personalize gifting, shoppingKendra Scott is humanizing its omnichannel gifting and shopping experience at scale with artificial intelligence. The Who keep saying farewell to their customers – so should youA classic rock band’s penchant for "farewell tours" can serve as promotional inspiration for retailers. How brands fail to meet online personalization goals While most brands recognize the value of online personalization, a new survey reveals many of them are not achieving it. Instacart personalizes online grocery shopping via AI Instacart is leveraging next-generation artificial intelligence to provide shoppers with relevant products and health information. How AI is changing online customer behavior A new survey reveals the impact of artificial intelligence on how consumers shop digitally. Houchens Food Group improves grocery shopper engagement The owner/operator of more than 400 stores across a variety of verticals is focusing on customer experience at its grocery banners. Brookshire Brothers personalizes discounts A regional Southern grocer is leveraging personalization and analytics to obtain new customer insights and deliver tailored digital engagement.
