Winter Holidays

New York City -- Total retail sales (excluding autos) grew by 5.5% year-over-year, on par with December’s growth rate, and slightly higher than November’s, according to MasterCard Advisors’ SpendingPulse. SpendingPulse reports on national retail and services sales and is based on aggregate sales activity in the MasterCard payments network, coupled with survey-based estimates for all other payment forms

San Francisco -- More than one-third of customers who returned gifts they received this past holiday season were not satisfied with their return experiences, according to a new study released by MarketTools, which provides software and services for market research and enterprise feedback management.

The study found that of those not satisfied with the return process, 32% cited the retailer’s return policy as the main source of angst, 23% were unhappy with the form of refund the retailer provided, and 22% were dissatisfied with long lines.

Paducah, Ky. -- Youngstown, Ohio-based Cafaro Co. announced that Charming Charlie will open a new fashion accessories store at Kentucky Oaks Mall, in Paducah, Ky.

The Houston-based retailer will open a 7,000-sq.-ft. store in late spring 2011. This will be the second Charming Charlie store in Kentucky, the first being located in the Lexington area.

IRVING, Texas -- Michaels announced that it has updated its wedding section with hundreds of products including guestbooks, flower girl baskets, place cards, cake toppers and tabletop decor.

"DIY is the best way for a couple to create a ceremony and reception that expresses their unique style on any budget," said Michaels chief marketing officer Paula Puleo. "Michaels offers inspiration, ideas and one-stop shopping for everything needed to create a personalized, affordable wedding celebration unlike any other."

An otherwise exceptional year of sales and profits at Hibbett Sports was soiled somewhat late in the fourth quarter as consumer demand deteriorated, forcing the company to alert investors that it would come up short against earlier guidance. The 767-unit Hibbett chain continued to execute its strategy, but really bad weather in many of the company’s markets coupled with a slower-than-expected flow of tax refunds negatively affected results.

NEW YORK -- Macy’s announced that it has donated $16.25 million to various charitable organizations as a result of its 2010 Thanks For Sharing and Believe holiday campaigns. 

Lewisville, Texas -- New research indicates that rebate programs are rising in favor with consumers and continuing to grow as a strategic approach for marketers. According to Parago, the nation’s largest rebate provider, 47% of consumers submitted a rebate in the past 12 months, up from 37% in the prior year.

No offense to the grammatically challenged recording artist known as Meatloaf, but the notion that “two out of three ain’t bad” doesn’t apply when the issue is monthly same-store sales at Target.