Winter Holidays

Chelmsford, Mass. -- It only take an average of 2.2 negative experiences for  Americans to stop purchasing from a retail brand -- across any channel, according to a new survey commissioned by Kronos Inc. Underscoring the urgency of a seamless omni-channel experience, 68% of Americans agree that a negative shopping experience within a single channel negatively impacts their perception across all shopping channels including physical stores, online, mobile, phone centers, and catalog.

New York -- Macy’s shoppers will be able to see it, scan it, shop it this holiday season with the chain’s upcoming integration of NantMobile’s iD visual recognition technology. The new Macy’s Star Gifts app, powered by iD, empowers mobile shoppers to leverage visual recognition technology to purchase items from Macy’s Star Gifts assortment while on the go. Whether they scan it from a catalog, magazine ad or even from an outdoor billboard, Macy’s will deliver mobile access to product information, gift-giving assistance and much more.

St. Louis – Most Americans will spend the same or less on holiday shopping this year as they did last year. According to a recent survey by financial services firm Edward Jones, 37% say they plan to spend less on holiday shopping in 2013 than they spent in 2012.

Wayne, N.J. – The time may have come to change the name of Black Friday to Black Thursday. According to multiple media reports, Toys ‘R’ Us will open stores at 5 p.m. on Thanksgiving night.

Austin, Texas -- Starting in November, Whole Foods Market stores nationwide will host DIY craft tutorials, with local artists from Etsy’s seller community. Shoppers can also find exclusive step-by-step DIY projects from Etsy’s creative community in Whole Foods Market’s 2013 Holiday Guide, available in stores and online.

Los Angeles – A large number of shoppers do not appear to be setting aside any money for holiday spending this year, and four in 10 do not even intend to do any shopping for the upcoming holiday season.

According to recent GoBankingRates.com polls, more than 63% of respondents didn't allocate any savings toward holiday gift buying. In addition, more than 40% of respondents said they would not be buying holiday gifts this year at all.

Other findings include:

LeapFrog Enterprises is rolling into the holiday with its strongest product lineup ever but concerns about consumer spending have the leading educational entertainment company tempering its view of fourth quarter sales.

Macy's has integrated NantMobile’s iD visual recognition technology into its Star Gifts app to allow customers to shop on the go from catalogs, billboards and magazine ads.

ECRM compared retail circular advertising in October 2012 versus October 2013 and noted trends occurring across top retail chains. Although Home Depot and Lowe’s continued to see large year-over-year changes, these shifts have been consistent throughout the past few months: the new sizes and densities of circulars within the home improvement channel have solidified. Lowe’s now features lengthy circulars with few ads per page, while Home Depot typically runs shorter, denser circulars.

Hoffman Estates, Ill. -- Sears and Kmart stores joined the growing list of national retailers whose stores will open on Thanksgiving Day.

Kmart, which has opened Thanksgiving Day for 22 years, this year will be open for 41 straight hours, starting at 6 a.m. Thanksgiving Day to 11 p.m. Black Friday.  Sears will open at 8 p.m. Thanksgiving Day.